Delivery Technical Services Director (Remote)

At FEI Systems, we create innovative technology solutions to improve the delivery of health and human services because we know when cumbersome administrative processes stand in the way, those who need it most are often left without access to proper care and support. From comprehensive case management software to disaster recovery services and content management information systems used in delivering foreign aid, our solutions are improving the lives of millions of people. We’re looking for a delivery technical services director who shares our commitment to leveraging technology to make a real impact in the world – a professional who knows, beyond all else, that the quality of our products and services is only as good as the company we keep. Position Overview: The Delivery Technical Services Director is a senior leadership role responsible for overseeing the planning, execution, and delivery of technical services across the organization. This role ensures that technical solutions are delivered on time, within budget, and meet quality standards while aligning with business objectives.Key Responsibilities:Strategic LeadershipDefine and execute the technical delivery strategy aligned with organizational goalsLead the technical services delivery function, ensuring operational excellence across all projects and engagementsEstablish frameworks, methodologies, and best practices for service deliveryDrive continuous improvement initiatives to enhance delivery efficiency and qualityTeam ManagementBuild, mentor, and lead high-performing technical delivery teamsManage resource allocation and capacity planning across multiple projectsFoster a culture of collaboration, innovation, and accountabilityDevelop talent through coaching, training, and career development programsService Delivery & OperationsOversee end-to-end delivery of technical services including implementation, integration, and supportEnsure adherence to project timelines, budgets, and quality standardsManage relationships with key stakeholders, clients, and third-party vendorsImplement governance structures and reporting mechanisms for delivery oversightTechnical OversightProvide technical guidance and expertise across complex delivery initiativesEvaluate and recommend technologies, tools, and platforms to support delivery excellenceEnsure technical solutions meet security, scalability, and performance requirementsDrive standardization and reusability of technical componentsFinancial & Risk ManagementMonitor project financials, forecasting, and budget managementIdentify and mitigate delivery risks and issues proactivelyEnsure compliance with contractual obligations and SLAsRequired Qualifications:Education & ExperienceBachelor's degree in Computer Science, Engineering, or related field (Master's preferred)10 years of experience in technical service delivery or similar roles5 years in senior leadership positions managing large, distributed teamsProven track record of delivering complex technical projects at scaleTechnical SkillsDeep understanding of software development lifecycle and delivery methodologies (Agile, DevOps, ITIL)Strong knowledge of cloud platforms, enterprise architecture, and modern technology stacksExperience with infrastructure, application development, and integration servicesFamiliarity with automation, CI/CD, and delivery toolchainsLeadership & Business SkillsExceptional leadership and people management capabilitiesExcellent stakeholder management and communication skillsStrategic thinking with ability to translate business needs into technical solutionsStrong problem-solving and decision-making abilities Preferred Qualifications:Relevant certifications (PMP, ITIL, Agile/Scrum, Cloud certifications)Experience in consulting or professional services environmentsIndustry-specific domain expertiseExperience managing global, multi-cultural teams Location: RemoteStatus: Full time position with full company benefitsNOTICE: EO/AA/VEVRAA/Disabled Employer – Federal Contractor. FEI Systems participates in E-Verify, a federal program that enables employers to verify the identity and employment eligibility of all persons hired to work in the United States by providing the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For more information on E-Verify, please contact DHS at (888) 464-4218.Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, political affiliation, disability, or genetic information, except where it relates to a bona fide occupational qualification or requirement. FEI Systems creates an Affirmative Action Plan on an annual basis. Pursuant to federal law, the portions of FEI Systems’ Affirmative Action Program that relate to Section 503 (Persons with Disabilities) and/or Section 4212 (Protected Veterans), are available for inspection upon request by applicants and employees during FEI Systems’ normal business hours.

Salary : $206,500