Captain Server at Mamani

Mamani, the newest restaurant from the Dallas-based hospitality group FLHO, features French cuisine with an Italian accent from Executive Chef Christophe De Lellis. The cooking is at once approachable, celebrates simplicity, clarity of flavor, and the excellence of the ingredients. The founders drew inspiration for the project from their French-born grandmother, whom they fondly call “Mamani.” Paris-born chef De Lellis brings inspiration from his food-loving grandparents as well; all four are Italian. Mamani is the flagship restaurant for the new Quad development in Uptown. 

We are dedicated to offering opportunities to learn, grow, and develop as we build our team, which is focused on genuine hospitality, teamwork, and mutual support.

Captain Summary

The Captain is responsible for the entirety of the guests’ dining experience. They will provide gracious, attentive, and immediate service for several guests and tables simultaneously. The Captain must have a deep understanding of our cuisine, our ingredients, our product, and the preparation so they can guide our guests towards the best order possible. The Captain must execute our steps of service consistently and work well in a team by communicating the sections and guests needs while providing mentorship and growth for those around them.

Daily Responsibilities and Expectations

·         Understand and execute to the standard of Mamani’s service manual.

·         Consistently welcome all guests and personally ensure they receive elevated hospitality and service.

·        Understand the cuisine, menu preparation, cocktail, and by the glass list and any recent changes to all immediately.

·         Effectively respond to all guests needs, requests, and dietary preferences and convey to management and the culinary team as needed accurately.

·         Correctly enter all items ordered into the point-of-sale system promptly.

·         Thoroughly document visit and guest notes and apply prerecorded information from previous visits to each dining experience.

·         Communicate information to all team members in your section and managers with urgency and accuracy.

·         Induce guest return rates by providing an experience free of mistakes that can be prevented with focus and attention to detail.

·         Assist fellow team members and treat all guests in the restaurant as they were dining in your section to improve hospitality and the overall service standard.

·         Assist with new team member training and consistently provide a solution-oriented approach to coaching others through their development.

·         Maintain a clean and sanitary work environment. Ensure that all workstations remain neat and organized through the entirety of the shift and not only service.

·         Process payment accurately by double checking itemization prior to giving the guest the bill, including transferred drinks from the bar.

·         Fully understand and comply with all federal, state, county, and municipal regulations that pertain to the health, safety, and labor requirements of the restaurant, employees, and guests. 

·         All other duties assigned

Qualifications

Relevant Work Experience

Minimum Level:

2 years of related food and beverage experience in an upscale atmosphere.

Preferred Level:

3 years of related food and beverage experience in an upscale atmosphere

Requirements

Must be able to stand and walk for the majority of their scheduled shift.

Must be able to work in a fast paced and changing environment without losing focus or energy.

Must be able to lift 50 pounds with frequent carrying of smaller items.

Must be able to bend, reach, crouch and kneel frequently.