What are the responsibilities and job description for the Sales Account Manager position at The Server Store?
The Server Store is a family-owned business with over 30 years of experience in the IT hardware industry, specializing in refurbished server hardware and IT asset disposition services. As a stable company in a fast growth industry, we take pride in providing reliable service backed by integrity, and long-term career opportunities for our team members.
As AI hardware accelerates, so has The Server Store. We’ve been nimble in providing hardware and expertise, which has helped us and our customers adapt to rapid changes in the AI datacenter supply chain.
We’re looking for a proactive, commercially minded Account Manager to join our growing sales team. This is a fully on-site role with strong growth potential for someone who is ambitious, curious, and eager to learn.
At its core, this role is about building customer relationships. You’ll support quoting, order management, and customer communication while learning what customers need, becoming a reliable point of contact, and looking for opportunities to move the relationship forward. We want someone who follows up, suggests alternatives, and helps customers find solutions.
Key Responsibilities
- Support the sales team with day-to-day sales operations
- Handle inbound customer and partner calls and emails
- Generate accurate quotes and proposals based on customer needs and inventory
- Process sales orders and track them through fulfillment and delivery
- Communicate regarding pricing, availability, lead times, and alternatives
- Suggest substitutes or related products when appropriate
- Coordinate with accounting, logistics, and warehouse teams to ensure smooth order execution
- Assist with inventory checks, pricing accuracy, and sales documentation
- Support customer follow-ups, renewals, and re-engagement
- Assist with product listings, market research, and pricing analysis
- Identify opportunities to improve sales processes and customer experience
What Success Looks Like Here
You’ll do well in this role if you enjoy getting to know customers, asking good questions, and building relationships beyond a single transaction. We value people who are responsive, curious, proactive, and dependable. Strong follow-through matters, and customers should feel they have someone they can rely on to communicate clearly and keep things moving.
This role is designed for growth. As your product knowledge and experience increases, you may take greater ownership of customer accounts, quotes, negotiations, sales opportunities, and long-term relationships.
Qualifications
- 2 years of experience in sales support, inside sales, account coordination, or a related role
- Strong organizational skills and attention to detail
- Comfortable communicating with customers by phone and email
- Ability to think critically and offer solutions
- Proficiency in Microsoft Office; CRM or ERP experience preferred
- Ability to manage multiple priorities in a fast-paced environment
- Self-motivated, coachable, and interested in developing sales skills
- Team-oriented with a proactive, problem-solving mindset