Tech Support Analyst/Cable Technician

FedTec is seeking Tech Support Analyst/Cable Technician

Location: Culpeper, VA 22701

Job Overview:

We are seeking a technician who will be responsible for resolving technical incidents, managing help desk tickets, and supporting a range of Microsoft products including Windows OS, Office Suite, SharePoint, and Teams. Additional duties include supporting network infrastructure tasks such as Ethernet cabling, patch panel terminations, and office relocations. The role also requires maintaining detailed documentation and ensuring inventory of tools and equipment is up to date.

Key Responsibilities:

· Provide front-line support to end users, including troubleshooting hardware and software issues across desktops, laptops, and wireless devices

· Manage help desk tickets using tracking and reporting tools; escalate issues as needed and communicate resolutions in a timely and professional manner

· Support Microsoft Desktop products including Windows OS, SharePoint, MS Office Suite, and MS Teams

· Deliver outstanding customer service with a strong “customer-first” approach

· Maintain accurate documentation of incidents, resolutions, and asset management

· Assist in the installation, maintenance, and troubleshooting of network cabling infrastructure, including Ethernet cabling (Cat6/Cat6a) and patch panel terminations

· Support the setup and testing of network drops, cable labeling, and physical connectivity checks

· Collaborate with senior technicians and network engineers on small-scale cabling projects and office relocations

· Maintain organization and inventory of cabling tools, equipment, and supplies

· Drive a state vehicle to various locations within the assigned region for onsite support

Required Skills & Experience:

· Valid driver's license (required)

· Highly desired 1 years of Experience working with help request tracking and reporting tools.

· 3 years of Extensive skill in the use of Microsoft Desktop products including but not limited to Windows 7, Windows 10, SharePoint 2010, Outlook, MS Office Suite

· Highly desired 3 years of Skill in the use of troubleshooting and managing and administering wireless devices

· Ability to communicate effectively orally and in writing with individuals and groups. Strong customer service skills with a customer first attitude.

· Highly desired 1 years of experience in Setup and testing of network drops, cable labeling, and physical connectivity checks

· Highly desired 1 years of experience in Assisting in the installation, maintenance, and troubleshooting of network cabling infrastructure, including Ethernet cabling (Cat6/Cat6a) and patch pane

About FedTec: FedTec is a Woman-Owned Small Business headquartered in Reston, VA, with additional locations in over 40 states. We are a dedicated team of visionary individuals committed to innovative technology and forward-focused methods. Our mission is to modernize and redefine the future of public sector agencies and the people they serve, through innovative technology-powered solutions and exceptional operational support. We provide world-class digital consulting, infrastructure, and cyber security services. As an Equal Opportunity Employer, we consider all qualified applicants without regard to disability, protected veteran status, or any other status protected by law. We are committed to a fair and inclusive workplace where advancement is based on merit, skills, and contributions. When you join FedTec, you become part of a family. We prioritize your safety, health, and happiness through our FedTec Total Well-Being program, which includes:

• Health & Wellness: Medical, dental, and vision plans with Telehealth virtual care and resources for physical and mental well-being.
• Time to Recharge: Generous paid time off to relax and rejuvenate.
• Financial Security: 401(k), company-paid short- and long-term disability, life insurance, and additional voluntary coverage.
• Life & Family Support: Employee Assistance Program (EAP), Pet Insurance, and Prepaid Legal services.
• Recognition & Growth: The FedTec Applause program rewards outstanding contributions, while our Learning & Development programs support your career growth.
• Fitness & Wellness: The FedTec Fit Program includes an on-staff Fitness Coach, personal and group training sessions, company fitness challenges, and ongoing wellness support.

Visit https://fedtec.com/ to learn more about who we are and where you can make an impact!

Job Types: Full-time, Contract

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Are you a local to Virginia? May i knows your current location please.
• Do you have 1 years of experience in Setup and testing of network drops, cable labeling, and physical connectivity checks
• 1 years of experience in Assisting in the installation, maintenance, and troubleshooting of network cabling infrastructure, including Ethernet cabling (Cat6/Cat6a) and patch pane

Ability to Commute:

• Culpeper, VA 22701 (Preferred)

Ability to Relocate:

• Culpeper, VA 22701: Relocate before starting work (Preferred)

Work Location: In person

Salary : $20 - $25