What are the responsibilities and job description for the Customer Service Specialist position at Federated Lighting?
Company Description
Federated Lighting, established in 1976 and based in Upper Marlboro, MD, specializes in providing cutting-edge lighting and controls solutions to designers, developers, electrical contractors, and distributors. Renowned for service excellence and technical expertise, the company partners with leading manufacturers to deliver tailored solutions that enhance efficiency, aesthetics, and performance. Dedicated to sustainability, Federated Lighting prioritizes eco-friendly practices and strives to contribute positively to the environment. With decades of experience, the company remains committed to addressing diverse customer needs with customized, high-quality solutions.
Role Description
The Customer Service Specialist is a full-time hybrid role based in Upper Marlboro, MD, with the flexibility to work from home on occasion. Responsibilities include providing exceptional customer support, resolving client inquiries with professionalism, maintaining customer satisfaction, and ensuring positive customer experience. The role also involves effective communication via phone and email while collaborating with internal teams to address customer needs and concerns promptly.
Qualifications
- Strong skills in Customer Support, Customer Service, and Customer Experience
- Proficiency in maintaining Customer Satisfaction and ensuring positive interactions
- Excellent Phone Etiquette and communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work efficiently in a hybrid work environment
- Proficient in using customer service software or CRM tools
- Prior experience in the lighting or construction industry is a plus