What are the responsibilities and job description for the Teller Supervisor position at FEDERATED BANK?
Title: Teller Supervisor
Location: Federated Bank - Braidwood
Schedule: Full-Time, Monday - Friday and rotating Saturday mornings.
Benefits: 401(k) Match, paid Holidays, Vacation, Sick/Personal time off, health insurance, dental, vision, life, logo apparel gift card
The Teller Supervisor oversees daily teller line activities and ensures operational excellence, compliance, and superior customer service. This role combines leadership, training, and transaction responsibilities, including managing vault operations, supervising staff, supporting account services, and coordinating with internal departments. The Teller Supervisor plays a key role in mentoring staff, maintaining cash controls, and supporting branch performance and customer satisfaction.
Primary Duties:
- Supervise teller staff, provide training, create schedules, and ensure adequate branch coverage
- Perform and audit teller, vault, and ATM cash operations using dual control procedures
- Approve teller transactions and overrides within established limits
- Deliver high-quality customer service, including complex transactions, account research, and issue resolution
- Open and maintain personal and business accounts, including CDs, IRAs, HSAs, trusts, and estates
- Process account maintenance, check orders, debit cards, cashier's checks, and card services
- Manage ATM balancing, troubleshooting, and vendor coordination
- Ensure compliance with BSA/AML requirements, including approving CTRs and SARs
- Maintain required logs, reports, and audit documentation
- Support branch operations, security procedures, and administrative functions
- Assist with community events and bank promotional activities as needed
Qualifications:
High school diploma or equivalent.
Bachelor's degree in Business Administration, Finance, or related field preferred, but not required.
- Strong understanding of teller operations, cash handling procedures, and banking regulations, including Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) requirements.
- Excellent leadership and interpersonal skills, with the ability to motivate and develop a team of tellers, fostering a positive and collaborative work environment.
- Customer-centric mindset with a commitment to delivering exceptional service and building lasting relationships with customers.
- Detail-oriented with strong organizational and problem-solving abilities, capable of managing multiple priorities and deadlines effectively.