Mobile/Field Service Technician

Essential Duties & Responsibilities:

• Communicate with customers in advance of field call to confirm scope of work and specific service requirements
• Inspect and troubleshoot equipment failures and perform hydraulic, electrical and mechanical repairs on various types of equipment
• Conduct routine preventative maintenance on various types of equipment
• Communicate effectively with the branch Service Writer and Parts team to ensure optimal responsiveness to the customer
• Communicate with Location/Service Manager regarding job progress and job status changes
• Provide updates to customers on the status of repairs
• Update work order system for all service calls completed in alignment with required service processes
• Manage mobile service repair truck inventory and ensure all required items are in place for health and safety compliance
• Complete training assignments to enhance mechanical or product knowledge as requested by Manager
• Recommend any additional service or parts needed to customer
• Complete additional tasks as assigned such as working in the branch shop from time to time

Work Environment

• Roadside service work and customer site
• Occasional Warehouse/Shop environment
• Frequent exposure to the elements, noise, dust and dirt

Essential Skills and Requirements

• Education from an accredited technical school in diesel engine/hydraulics/heavy equipment repair preferred but not required
• Valid CDL driver’s license (or ability to obtain a CDL) and a clean driver’s abstract
• Forklift or overhead crane certificates would be an asset
• 3 years’ experience in a Field Service Technician or a related role
• Chassis experience considered an asset
• Experienced with hydraulic and/or electrical work
• Experience setting up and operating complex machinery
• Exposure to Vacuum Truck equipment considered an asset
• Commitment to customer satisfaction and building strong customer relationships
• Self-motivated - ability to plan and execute work without on-site supervision
• Independent problem-solver
• Resourceful and knowledgeable in a variety of technical areas (hydraulics, schematics, electrical)
• Well organized and manages time efficiently to meet customer expectations
• Willing to assist others when required
• Ability to work in a safe manner in alignment with company policies and safe work procedures

Essential Attributes of Positions

• Travel expectations: 80% - 90%
• Eligible for commission on acquired parts and service sales
• Frequently required to lift and move moderately heavy objects up to 50 lbs.
• Frequently required to sit for long periods
• Frequently standing and walking
• Physically fit and able to work with heavy equipment
• Frequently required to multitask two to three tasks
• Frequently required to work using close visual attention
• Ongoing requirement to ensure a hazard free environment
• Required to wear Personal Protective Equipment (when necessary) and follow safety guidelines