Demo

Business Operations Manager

Federal Reserve Bank of New York
York, NY Full Time
POSTED ON 4/18/2026
AVAILABLE BEFORE 5/16/2026
Company

Federal Reserve Bank of New York

Oversee effective operational processes of a team. Implement strategic and day-to-day objectives, ensure risks are identified and mitigated. Build and enhance operational policies and strategies to keep organization functioning effectively.

Role Description

Manager: Manages experienced professionals who exercise latitude and independence in assignments. Focuses on policy and strategy implementation for short-term results (1 year or less). Faces difficult to moderately complex problems. Influences others outside of their own job area regarding policies, practices and procedures. Strategic (30%) –“big picture” perspective, more time spent on the “what” vs. the “how”, Tactical (40%) –focused on the plans to achieve goals and objectives –the “how”, Transactional (30%) –carries out defined steps.

Manages a team. Establishes short-term operational plans with measurable contributions towards the achievement of results. Provides measurable input to new products ,processes, or standards in operational plans that have an impact on the achievement of overall function results. Manages certain processes or projects within a defined budget set by management, but usually does not have budget or P&L accountability. Directs short and long-term staffing needs for Department/Function and people development.

Communicates with those within and outside of their area of responsibility as well as external parties (like customers or vendors). Explains policies, practices, and procedures within their job area to others within the Bank. Works to justify and gain cooperation from other parties on practices, policies, and procedures. Influences others outside of their own job area on policies, practices, and procedures.

Requires practical knowledge in leading and managing the execution of processes, projects, and tactics within their job area. Has advanced knowledge and skills within a specific technical or professional discipline - and has an understanding of the impact of their work on other areas of the Bank. Master of core functional area and how it fits within FRBNY and competitive environment.

Leads moderate to significant improvements to processes, systems, or products to enhance performance within their area of responsibility. Works on complex issues where analysis of situations or data requires in-depth evaluation of variable factors. Constructs and may pursue alternative paths towards a solution. Exercises judgment in selecting method, techniques and evaluation criteria for obtaining results consistent with broadly defined policies and practices. Problem/Task resolution timeframe: Inclusive of shorter timeframes, but typically six to twelve months or more to resolve.

Job Summary

[Oversee effective operational processes of a team. Implement strategic and day-to-day objectives, ensure risks are identified and mitigated. Build and enhance operational policies and strategies to keep organization functioning effectively.]

Core Responsibilities

[Identifies and communicates opportunities for employee growth, development, and improvement. Develops and implements operational procedures. Assists in developing systems that ensure inventory control, supply management, equipment selection, and maintenance. Identifies and prioritizes continuous process improvement and innovation.]

Qualifications

[

Demonstrated experience in leadership roles. Proven ability of coaching, development, and mentoring experience. Demonstrated experience implementing systems and practices. Proven ability of analytics or business operations experience. Demonstrated process design experience.

]

Touchstone Behaviors

Communicate Authentically - Empathetically engage one another with direct and transparent dialogue and listening. Actively discuss viewpoints with respect and compassion in a timely and candid manner, taking into account verbal and nonverbal cues. Ask questions, learn from each other, and share information widely to move the Bank's work forward.

Collaborate Inclusively - Inspire a diverse and inclusive environment that empowers others to contribute meaningfully. Intentionally bring a diverse set of people together to achieve positive business results.

Drive Progress - Grow and adapt to changing priorities in the Bank. Experiment with new concepts and take appropriate risk to drive innovation. Remain curious and action oriented, navigating through ambiguity and uncertainty to drive outcomes.

Develop Others - Equitably champion, mentor, and develop others to grow professionally. Demonstrate vulnerability and empathy to create a trusted environment.

Take Ownership - Establish an environment of action and excellence by holding self and others accountable to execute to the highest standard.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Operations Family Group

Work Shift

First (United States of America)

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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