Field Service Technician

Fedegari Technologies is a global leader in sterilization, bio-decontamination, and contamination control solutions serving the biopharmaceutical and life science industries.

We are seeking a Field Services Technician to join our growing team.

Successful candidates will bring a strong technical foundation and the ability to troubleshoot electrical and mechanical systems in the field. Experience interpreting electrical schematics and diagrams, working with electrical wiring, and utilizing hand tools in a technical environment is highly valued.

This role offers the opportunity to work with advanced technologies, interact directly with customers, and build a long-term career within an established global organization.

Approximately 75% domestic travel is required and may include occasional international travel. Individuals who thrive in a field-based environment, are comfortable spending extended periods of time away from home, and enjoy working directly with customers to provide technical expertise, solutions, and support will be well suited for this role.

This position is targeted towards candidates residing in the Northeast region, including Pennsylvania, New Jersey, Delaware, and Maryland. Candidates should reside within approximately one (1) hour of a major commercial airport to support the travel requirements of the role.

Summary

The Field Service Technician is responsible for providing maintenance, modification, installation, calibration, commissioning, validation, and technical support to users of equipment supplied by Fedegari Technologies, to a standard consistent with the high quality of the equipment and with the reasonable expectations of the customers.

Essential Functions

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Perform preventive and corrective maintenance outlined in technical manuals required on Fedegari product lines. This includes disassembling, replacing, or repairing defective parts; reassembling as required; adjusting/calibrating machines using specialized tools.
• Troubleshoot, repair, or refurbish standard and special purpose equipment and systems components.
• Perform validation activities including installation qualification, operation qualification, performance qualification (IQ/OQ/PQ), thermal mapping and cycle development.
• Perform and supervise installation of the Fedegari product line.
• Perform factory acceptance tests (FAT) and site acceptance tests (SAT).
• Perform administrative duties as assigned to ensure effective planning, utilization, and required paperwork completion. This includes, but is not limited to, completion of service call certificates (SCC), relevant expense reports, calibration certificates and protocols.
• Develop and maintain effective communicative relationships with customers and managers. Communicate activities to customers to include scheduling of maintenance and estimated time of arrival for unscheduled work. Utilize provided product and industry knowledge to assure customer’s expectations of service are exceeded.
• Respond to routine customer and sales questions regarding equipment operation and performance or direct questions to more experienced colleagues.
• Maintains courteous, smart, and professional demeanor when collaborating with customers, contractors, management, and all Fedegari colleagues. Utilize customer protocols/standard operating procedure (SOP) when entering and exiting facilities. Follows all Fedegari and customer health and safety protocols and procedures.
• Offer Fedegari solutions to customers to enhance sales and growth in the field; pass on leads to management and sales when possible. Closely network with all other Field Techs and Engineers globally within the Fedegari Group team.
• Other duties as assigned.

Competencies

• Problem Solving - Identifies, analyzes, and resolves technical issues in a timely and effective manner.
• Customer Focus - Builds and maintains positive customer relationships while delivering high-quality service and support.
• Self-Direction - Works independently, manages priorities effectively, and exercises sound judgment in a field-based environment.
• Technical Learning Agility - Quickly learns and applies new technologies, equipment, processes and procedures.
• Planning and Organizing - Effectively manages travel schedules, service commitments, and competing priorities.

Required Education and Experience

• Bachelor’s Degree in General Engineering, Electrical Engineering or related technical field; or an equivalent combination of education, military training, and relevant work experience.
• 2 years experience using diagnostic test equipment, volt-ohm meters, amp probes and precision temperature and pressure calibration.
• Ability to read P&ID and electrical/pneumatic schematic.
• Strong organizational and critical thinking skills.
• Valid driver’s license with an acceptable driving record.
• Must possess or be legally able to obtain a valid passport for international travel.
• Strong desire to be a part of a company with a fast-paced, result-oriented culture.
• General knowledge of the principles and methods of sterilization, steam systems, sterilizers, and other methods of sterilization / decontamination.
• Ability to solve complex mechanical/system problems utilizing technical manuals, publications, and engineering support.
• High-level of effective interpersonal English communication skills, both written and verbal.
• Knowledge of Windows, PowerPoint, Word Excel and AutoCad or similar programs required.

Preferred Education and Experience

• Knowledge of biopharmaceutical standards, industrial controls and central processing systems is advantageous.

Fedegari offers a highly-competitive total rewards package, including 100% employer-paid healthcare coverage (e.g. medical, dental, vision), a robust 401(k) program, tuition and learning assistance, and opportunities for growth within a global organization. We are also committed to sustainability initiatives and are currently pursuing B-Corp certification.

The responsibilities and qualifications outlined above are representative of the position and are not intended to be an exhaustive list of all duties and requirements.

Please apply with an updated resume.

Fedegari Technologies, Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation, or any other basis prohibited by law.

https://fedegari.com/en/