What are the responsibilities and job description for the Bilingual Loan Processing Associate position at FCM - First Community Mortgage?
- Assist both English and Spanish speaking customers with consumer loan inquiries
- Maintain a basic working knowledge of lending products and services
- Maintain a satisfactory service level regarding call volumes and document preparation
- Interview customers regarding loan details and answer questions
- Type loan contracts
- Prepare reports
- Process loan applications
- Assist in loan closings
- Process loan transactions
- Research history on current loans
- Other duties as assigned
Physical Requirements:
- Must be able to remain in a sitting stationary position for extended periods of time
- Constantly operate a computer and other office machinery
- Ability to lift 25 pounds
FNBT is an equal opportunity employer. Requirements:
- High School Diploma or equivalent
- At least 18 years of age
- Must have strong and accurate typing and data entry skills
- Must have strong PC knowledge
- Must have good phone etiquette and customer service skills
- Fluent communication skills in both English and Spanish
- Ability to organize and prioritize
- Able to effectively work with employees at all levels
- Must be able to get along with co-workers and work effectively in a team environment
- Must successfully pass background investigation and drug screen according to company policy