What are the responsibilities and job description for the IT Support Technician position at FCI Constructors, Inc.?
FCI is in search of a seasoned IT Support Technician to join our dynamic team. The selected candidate will be based in our Grand Junction, CO location and will report directly to the IT Director, providing essential support for the daily administrative functions of the IT department.The Technician will provide the initial point of contact for end-users to report all Information Technology-related support issues within FCI. This position will be responsible for capturing the details of the IT issue and determining whether the issue is hardware or software related. In addition, this resource will be responsible for solving the most common technical issues during the first contact with the user. The candidate will also troubleshoot problem areas and solve any related issues. This position will determine if the issue is not in their scope of work and will escalate the issue. The Help Desk role works with the entire IT team and will interact with system and computer users across the company. FCI is an EEO employer.
Responsibilties Include
Salary: $65,000-$75,ooo / year
Responsibilties Include
- Provide a single point of contact for FCI staff and external end-user issues
- Facilitate the restoration of normal service operation while minimizing impact to end-users
- Deliver services within a timely manner
- Receive all incident notifications through preferred means – phone, fax, email, service desk portal, etc.
- Record all incidents and document all systems
- Manage and maintain the Company’s machines including Intune Deployment
- Provide technical and functional support, resolving most tickets during first contact
- Uses judgment to determine when to escalate incidents to the Systems administrator and IT Director
- Troubleshoot and resolve all incidents according to best practices
- Maintain consistent communication with all parties including end-users, project managers, and supervisors, as well as FCI’s own internal management hierarchy
- Collaborates with IT Support to enhance knowledge and improve service level
- Perform all scheduled activities such as moves/adds/changes, maintenance, patch management, documentation, and reporting
- Create, maintain, and publish relevant support documentation to assist all team members in the quick resolution of incidents and service requests
- Manage all FCI staff expectations successfully and communicate
- Monitors incidents to identify repetitive issues
- Continue ongoing training to maintain and improve your skillset and abilities to support and maintain future hardware and software solutions
- Other work-related duties as assigned
- Associates degree in computer science or related field.
- Minimum of 2 years of experience in IT support, help desk, or desktop support role.
- At least one Certification- CompTIA A , Network , Security or Microsoft or better
- Strong computer, organizational, and time management skills
- Knowledge of Microsoft operating systems (Windows 11) is highly preferred
- Knowledge of Microsoft Intune and endpoint manager
- Excellent interpersonal and communication skills, both written and verbal
- Good analytical and strategic thinking skills
- Ability to set priorities and work on multiple tasks
- Ability to create and follow detailed documented procedures
- Ability to work independently and on a team
- Ability to work under time pressure, a fast-paced environment while maintaining a professional attitude
- Power BI, Bluebeam, Procore, SharePoint system knowledge a plus.
Salary: $65,000-$75,ooo / year
Salary : $65,000 - $75,000