What are the responsibilities and job description for the Ticket Sales Account Executive position at FC Naples?
FC Naples
Ticket Sales Account Executive
COMPANY INFORMATION:
FC Naples is one of the most successful expansion teams in USL history, making the semi-finals in the 2025 USL League One playoffs and ranking #2 in USL League One in attendance. USL Championship and USL League One make the USL the largest professional men’s soccer league in the United States. FC Naples plays their home matches at the Paradise Coast Sports Complex - one of the premier soccer and multi-use sports complexes in all of North America.
JOB DESCRIPTION
FC Naples Account Executives are primarily responsible for driving revenue and hitting sales goals around new Season Memberships and group ticket sales.. This person should be a self-motivated and positive professional. Account Executives will work under the direction and guidance of the Director of Ticket Sales and Service.
- The candidate will be responsible for offering a full menu of seating opportunities for all ticket packages, including Season Memberships, partial seasons and group tickets
- Coordinate and execute sales calls on all potential customers through provided leads, prospecting, cold calling, and referrals
- Effectively use our CRM to maintain accurate records of all client and prospect interactions.
- Effectively use the ticketing platform to describe and select available season member and group seat locations
- Participate and contribute in weekly sales meetings and training sessions.
- Establish relationships with their book of business to enhance customer service and retention
- Assist with any administrative ticket functions.
- Assist with any special projects or duties as assigned by the Director of Ticket Sales and/or the Ticket Operations Manager
- Setting and conducting in-stadium and out-of-the-office appointments
- Must be willing to work non-traditional hours, weekends, events, and game days
- The candidate will be accountable for certain levels of activity (calls made/appointments set) and goals
- The employer reserves the right to assign the employee additional tasks and responsibilities as needed
ESSENTIAL FUNCTIONS
- Execute annual business plans and strategies for the membership sales (B2B, Consumer & Full Season Equivalents) and group sales departments to ensure sales goals are achieved or exceeded.
- Achieve or exceed performance objectives and revenue targets.
- Execute Season Ticket Membership sales campaigns including our annual FSE launch, Mini Plans, Flex Vouchers, and more through sales/prospecting events, in stadium prospecting, lead distribution and sales technology utilization.
- Implement Group Sales strategies, including group category sales, theme nights, promotions, ticket pack sales, group asset management, VIP/premium group sales, super group and distribution programs, game to game group target strategy, and other group sales initiatives.
- Work cross-functionally with departments (Analytics, Ticket Operations, Marketing, Game Presentation, Events, Sales, Global Partnerships, PR, Arena Guest Services, Security) to seamlessly execute and grow ticket sales business opportunities.
QUALIFICATIONS
- BA/BS Degree (4-year), (Advanced Degree Preferred) in related field
- 1-2 years of sales experience is preferred
- Major or Minor professional league ticket sales experience highly preferred
- Excellent professional verbal and written communication skills
- Maintain a professional image and positive attitude
- Serve as a main point of contact for general ticket inquiries that come in through inbound phone calls, email, and social media
- Set and conduct in-stadium and out-of-the-office sales appointments.
- Effectively use our CRM to maintain accurate records of all client and prospect interactions
- Reach and exceed individual and team sales revenue goals
- Assist with managing and stewarding existing season ticket member accounts
- Prospect and cultivate new sales leads through creative lead generation methods, as well as follow up on leads provided by partner organization
- Ability to learn and master programs including both our CRM and ticketing platform
- Ability to handle a heavy volume of outbound and inbound phone calls and emails
- Candidate should possess excellent time management and organizational skills
- Candidate should possess an optimistic team-first attitude, as well as a competitive desire to be the best
- Ability to work in a team-oriented environment and effectively influence and communicate with C-level clients
- Proficient in Microsoft Office, with a focus on Word, Excel and PowerPoint
- Candidate must have a strong work ethic and a desire to build a career in professional sports
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.