What are the responsibilities and job description for the Premium Services Coordinator | Full-Time position at FC Dallas?
Premium Services Coordinator
The Premium Services Coordinator is responsible for managing the annual renewal process for midfield club season ticket member accounts at FC Dallas while also providing exceptional customer service to season ticket holders. This position plays a key role in cultivating and strengthening member relationships through consistent outbound communication, off-site appointments, in-game meetings, and personalized service, in collaboration with the Director, Club Services.
This individual should demonstrate a high level of energy, professionalism, and relationship-building ability. The successful candidate will possess excellent interpersonal and verbal communication skills, strong organizational abilities, and the self-discipline to remain accountable to established goals and performance expectations.
Job Responsibilities:
- Responsible for the management and annual renewal of FC Dallas Season Ticket Members in the East Midfield Club.
- Plan and execute service tactics and call/text/email campaigns and face-to-face interactions to build relationships and strengthen retention efforts.
- Maintain a detailed database of client information and touch points for all season ticket members.
- Provide excellent, proactive, prompt customer service to member requests.
- Develop beneficial relationships with existing season ticket members to maximize cross selling and referral opportunities.
- Document and track all account information and correspondence in CRM database.
- Work all FC Dallas Home Games as well as other out of office events.
- Perform other duties as assigned.
Reports to
Director, Club Services
Job Qualifications:
- 2 years of sales or service experience required, preferably in sports
- Ability to work flexible, long hours, including weekends and holidays as needed
- Active listener with strong written and oral communication skills
- Proficient in Microsoft Office and Outlook, especially Excel
- Must possess a strong work ethic and exceptional attention to detail
- Ability to work in a fast-paced, team-oriented environment
- Positive demeanor to handle and resolve all customer concerns
- Must be self-disciplined, motivated and manage time effectively
Preferred Requirements:
- Bachelor’s degree in Sports Management, Business or related field
- Bilingual/Spanish strongly preferred
- 2 years’ experience in premium service or sales
- Salesforce and/or KORE knowledge and experience