What are the responsibilities and job description for the 2026 Season | Event Staff | Ticket Taker & Usher position at FC Dallas?
2026 – Ticket Taker & Usher Game Day Event Staff
This is an hourly event-based position that will consist mostly of evenings and weekends. Our ticket takers/ushers will assist patrons at events by performing tasks such as overseeing event admission, scanning tickets and passes, assisting in finding seats, searching for lost articles, and directing fans around the stadium.
Responsibilities:
- Greet guests as they enter the stadium and scan guest’s tickets using electronic scanner upon entrance into the facility.
- Assist guests in locating their seats and/or stadium amenities, such as restrooms, concession stands, and merchandise locations.
- Provide excellent customer service when interacting with guests to ensure they have a positive experience.
- Maintain order and ensure adherence to safety rules.
- Perform other duties as assigned.
Requirements:
- Must be at least 17 years of age upon hire date.
- Must have a source of reliable transportation to and from events.
- Exceptional customer service skills. We are looking for friendly, enthusiastic people who will create a welcoming environment for our guests.
- The ability to stand for a few hours at a time, and mobility is needed to walk around the stadium.
- Able to work a flexible schedule, including days, nights, mornings, weekends, and holidays.
- Eligible to work in the United States.
Preferred Qualifications:
- Bilingual (Spanish)
- Previous customer service experience.
FC Dallas is an equal opportunity employer and, therefore, pledges to provide equal opportunities without regard to race, color, ancestry, religion, sexual orientation, gender identity or expression, age, national origin, disability, marital status, pregnancy, veteran status, or any other protected class. This pledge applies to all employees and applicants for employment in connection with the material terms and conditions of employment, including without limitation: recruitment, hiring, promotions, transfers, demotions, treatment during employment, benefits, compensation, leave of absence, training, or terminations. Supervisors who control these actions are responsible for fair and equal application to all employees. It is FC Dallas’s intention to comply with all federal and state equal opportunity laws and executive orders forbidding any type of discrimination against employees or applicants.
FC Dallas is committed to maintaining an atmosphere where all employees can perform their duties free from harassment and intimidation based on race, color, ancestry, religion, sexual orientation, gender identity or expression, age, national origin, disability, marital status, pregnancy, veteran status, or any other protected class. Employees are encouraged to accept their share of responsibility for successfully carrying out this pledge.