What are the responsibilities and job description for the Box Office Representative position at FC Cincinnati?
Job Title: Box Office Representative
Department: Ticket Operations
Reports to: Manager of Ticket Operations
Job Summary
Box Office Representatives assist customers with the selection and purchase of their tickets, while providing helpful information and a high level of customer service. Box Office Representatives are commonly the first point of contact for guests attending a match, so they set the tone for the entire fan experience. Box Office Representatives greet each guest and respond to each request in a friendly and polite manner, while giving guidance and direction for any further needs. The ability to proficiently navigate the ticketing system, as well a strong customer service background, is essential. Hours include approximately 5 – 6 hours on game day at TQL Stadium. Your day will include arriving to TQL Stadium 3 hours before kickoff and working for the duration of the game (about 2 hours).
What You'll Do:
Founded in 2015, FC Cincinnati is a Major League Soccer team based in Cincinnati, Ohio. After achieving significant growth and success in the United Soccer League, the team joined MLS in 2019. FCC won the 2023 Supporters' Shield – the annual award given to the team with the most points in the regular season – and clinched a spot in the 2023 MLS Playoffs for the second straight year. With a diverse ownership group with strong ties to Cincinnati, the club strives to unite the community both on and off the pitch through FCC Foundation, and its dedication to improving the lives of children through soccer and those in the West End Community. FC Cincinnati are committed to ongoing growth and recognizing the vital importance of company culture. The club's DNA code, created by the staff for the staff, is actively implemented every day. FCC have been recognized locally and nationally as one of Sports Business Journal's Best Places to Work in Sports 2023, named to the Honor List as one of "75 Great Sports Companies to Call Home."; on the Business Courier's Fast 55 as one of Greater Cincinnati's fastest growing private companies; and named to The Enquirer's Top Workplaces 2024.
Learn More!
TQL Stadium: learn more
Mercy Health Training Center: learn more
MLS NextPro: learn more
FC Cincinnati is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Department: Ticket Operations
Reports to: Manager of Ticket Operations
Job Summary
Box Office Representatives assist customers with the selection and purchase of their tickets, while providing helpful information and a high level of customer service. Box Office Representatives are commonly the first point of contact for guests attending a match, so they set the tone for the entire fan experience. Box Office Representatives greet each guest and respond to each request in a friendly and polite manner, while giving guidance and direction for any further needs. The ability to proficiently navigate the ticketing system, as well a strong customer service background, is essential. Hours include approximately 5 – 6 hours on game day at TQL Stadium. Your day will include arriving to TQL Stadium 3 hours before kickoff and working for the duration of the game (about 2 hours).
What You'll Do:
- Greet each guest and respond to each request in a friendly and polite manner
- Handle cash and credit card transactions
- Navigate FC Cincinnati ticketing systems
- Additional duties include assisting with set up and putting away of ticket scanners.
- Excellent customer service and relationship skills
- Ability to operate a computer and learn ticketing system
- Ability to work weekends, weekdays, weeknights, and holidays
- Ability to handle cash and credit card transactions
- Must have basic math skills
- 6 months experience working as a concierge, event planner, waiter/waitress, housekeeper, or a role focused on providing excellent customer service
- Bilingual in English and Spanish is an added bonus
- Ability to maintain professional appearance, which includes dressing in business casual attire. Uniform shirts will be provided (no shorts, sweatpants, or jeans).
Founded in 2015, FC Cincinnati is a Major League Soccer team based in Cincinnati, Ohio. After achieving significant growth and success in the United Soccer League, the team joined MLS in 2019. FCC won the 2023 Supporters' Shield – the annual award given to the team with the most points in the regular season – and clinched a spot in the 2023 MLS Playoffs for the second straight year. With a diverse ownership group with strong ties to Cincinnati, the club strives to unite the community both on and off the pitch through FCC Foundation, and its dedication to improving the lives of children through soccer and those in the West End Community. FC Cincinnati are committed to ongoing growth and recognizing the vital importance of company culture. The club's DNA code, created by the staff for the staff, is actively implemented every day. FCC have been recognized locally and nationally as one of Sports Business Journal's Best Places to Work in Sports 2023, named to the Honor List as one of "75 Great Sports Companies to Call Home."; on the Business Courier's Fast 55 as one of Greater Cincinnati's fastest growing private companies; and named to The Enquirer's Top Workplaces 2024.
Learn More!
TQL Stadium: learn more
Mercy Health Training Center: learn more
MLS NextPro: learn more
FC Cincinnati is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.