What are the responsibilities and job description for the Case Coordinator position at FBL Financial Group, Inc.?
Case Coordinator
Do you have a medical background and/or previous experience underwriting life insurance? Are you a problem solver with great critical and analytical thinking skills, as well as strong organizational skills? Are you a go-getter with high initiative, a positive attitude and a lifelong learner? If so, this Case Coordinator opportunity could be a fit for you!
Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We’re proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.
What You'll Do: As a Case Coordinator, you will provide support for the underwriting team including analysis and individual judgment in the procuring of information necessary to classify life insurance risks. We deliver on our promise every day to protect livelihoods and futures. We do this through our value-based work, demonstrating service, integrity, leadership, teamwork, accountability and passion in all touch points with client members, employees, agents and vendors. You will also:
- Respond to and resolve customer service requests according to FBL Financial Group, Inc policies in a prompt, efficient and courteous manner for external customers, departmental staff, and other FBL personnel at all times.
- Perform review of applications with limited authority.
- Perform brokerage/reinsurance correspondence and transfer of documentation.
- Assist the underwriter in management of case files by generating and receiving requests for information to agents, client/members, medical facilities and vendors; maintaining the integrity of the pending file; and tracking movement of files.
- Create and produce correspondence for both internal and external communication. Engage in telephone and email conversations with internal and external customers. Provide information to internal and external customers regarding processes, statuses and requirements.
What It Takes to Join Our Team:
- High school diploma or equivalent plus two years relevant experience required.
- Loma ACS designation, knowledge of Windows and MS Office preferred.
- Independent thinking, analysis and judgment required.
- Ability to handle confidential information appropriately.
- Strong verbal and written communication skills.
- Must be able to work from our office located in West Des Moines, IA (hybrid home/office work schedule).
What We Offer You: When you’re on our team, you get more than a great paycheck. You’ll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low-cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun. Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and for many positions, even consideration for a hybrid work arrangement. Farm Bureau....where the grass really IS greener!
If you're interested in joining a company that appreciates its employees, provides growth and professional development opportunities, and offers great benefits, we invite you to apply today!
Work Authorization/Sponsorship: At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization. Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status.