Salary Grade/Points

34/186 Points

Company

FBL FINANCIAL GROUP

Date Prepared

07/2024

Position Title

Wealth Management Operations Coordinator

Department

Wealth Management Operations

Job Number

WM4275

Location

West Des Moines, IA

Basic Function

Act as part of a brokerage operations processing team and provide quality customer service by providing detailed, accurate and timely communications to ensure agent advisors, customers and internal staff are aware of the status of the account.

Principal Accountabilities

Accountabilities should reflect job functions requiring at least 5% of an incumbent’s time commitment.

Essential Functions:

1. Respond to and resolve customer service requests according to Farm Bureau policies, transfer agent and clearing firm guidelines in a prompt, efficient and courteous manner for external customers, departmental staff, and other Farm Bureau personnel at all times.

1. Ensure accuracy of processing functions and verify suitability and compliance with transfer agent and clearing firm guidelines.

1. Responsible for establishing and servicing the following in a broker/dealer environment:

· Deposits and retirement account contributions

· Distributions and withdrawals

· Return Mail

· Email Notifications to agents

· Monthly account audits (low account balances, new account documentation, closed accounts with values)

· Online Services requests

· General Account Maintenance

1. Able to work in a fast-paced financial services environment by balancing a large and varied work load of phone calls and paperwork that has the potential to fluctuate from day to day.

1. Provide operational support for projects and product development/maintenance

1. Cross train on other areas such as new accounts, transfers, maintenance, etc. to assist areas during time of need

Non-Essential Functions:

Perform other job-related duties or special projects as assigned.

Progress towards industry education is expected (Series SIE, 7)

Qualifications/Know-How

1. High school diploma or equivalent required plus one year of relevant experience required. Associates degree and customer Service or similar insurance/financial service work experience preferred.

2. Must be knowledgeable regarding the application of current tax laws and regulations.

3. Analytical, problem solving and training skills required.

4. Personal computer skills (Word, Excel, and DST system.) required.

5. Keyboard skills (40 – 45 NWPM).

6. Basic math, banking, and/or security/investment background a plus.

7. Oral and written communication skills as appropriate to this position.

8. Ability to read, write, and speak the English language.

OVER

Nature & Scope

The Wealth Management Department is responsible for delivering growth solutions to our 500,000 client members across our 15 state footprint, aiding in diversifying company earnings.

The Wealth Management Department will achieve both short term and long term goals pertaining to AUM and Revenue, adhering to expense limitations. The department will act in concert with both the P&C and Life leadership teams to enhance member experience and is responsible for ensuring enhanced earnings per share are delivered to shareholders. Overall, the member experience will be complimented by adding full financial planning services, access to professional money management firms, and a choice of commission or fee compensation models.

The Wealth Management Operations Coordinator is tasked with supporting our rep/advisors, ensuring that paperwork and service requests are completed in a timely fashion, and promptly notifying leadership of any operational or compliance issues.

Primary Internal contacts include: Wealth Management Operations and Sales units, Agency Services, Legal, Registered Reps, IARs, WMAs, Corporate Compliance and HR. External contacts include: Custodian, Money Managers, Partner Company Staff, FINRA and SEC examination staff.

Dimensions