Collections Specialist

FBD Partnership, L.P. is the leading, global manufacturer of frozen beverage dispensers located in San Antonio, Texas. With a customer-first business philosophy and a team dedicated to the highest product quality, FBD develops and manages strong, long-term relationships with customers in the quick-service restaurant, convenience store, theater, and theme park industries. More information about the company can be found at http://www.fbdfrozen.com/

Summary:

The Collections Specialist will be responsible for managing the collections process, ensuring timely payment of outstanding invoices, and maintaining strong relationships with our clients. This position will work closely with our Accounts Receivable Team to identify overdue accounts, follow up on payment arrangements, and implement effective strategies for collections.

Essential Duties and Responsibilities:

• Perform collection duties, including making calls, sending emails, and sending letters of notification.
• Responsible for accurately recording all cash receipts.
• Reconcile customer accounts and collections; resolve any concerns.
• Maintain customer profiles, credit holds and communicate credit limits.
• Handle inquiries from external customers and the internal Customer Service Department.
• Develop and implement effective collection strategies tailored to specific client needs and circumstances.
• Collaborate with the accounts receivable team to reconcile discrepancies and resolve payment issues.
• Prepare regular reports on collections status and trends for management review.
• Monitor outstanding accounts receivable and follow up with clients as necessary to maintain cash flow.
• Backup role for AR, including reviews and distributes sales invoices and credit notes.
• Perform other duties as needed and assigned.

Minimum Qualifications - Education/Experience:

• Bachelor’s Degree in Finance, Accounting, Business Administration, or a related field preferred.
• Must have a minimum of 2 years of experience in collections or accounts receivable within a company that sells physical products.
• Strong communication and negotiation skills, with the ability to handle difficult conversations professionally.
• Excellent organizational and time management skills, with the ability to manage multiple priorities effectively.
• Detail-oriented mindset with a strong analytical ability to assess financial situations quickly.
• Ability to work independently and as part of a team.
• Proficient with MS Office (Word, Excel, PowerPoint, and Outlook) and working knowledge of ERP Systems.
• Must be able to pass background check, drug test, and a reference check.

Physical Demands:

• Required to sit, type, have eye/hand/foot coordination, occasionally stand, walk, kneel, and reach.
• Ability to lift a minimum of 20 pounds.
• This position works in a typical office and manufacturing environment.
• Clarity of vision, including the ability to appropriately differentiate colors.
• Ability to hear, understand, and distinguish speech and other sounds.

FBD is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. All employment decisions are made based on qualifications, merit, and business need.