Universal Banker

Summary:

The Universal Banker delivers FB Financial service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling bank products and services via the Bank’s needs discovery process.

Essential Duties and Responsibilities:

• Identify customer needs and provide appropriate guidance and perspective when recommending and explaining bank products and services, using established guidelines, brand model and service standards; make referrals to the appropriate Bank partners as customer needs dictate.
• Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic and advanced customer inquiries regarding account balances, transaction history, service charges, interest rates, etc. as appropriate.
• Support Financial Center Manager or Retail Manager operations performing Teller or Teller Manager and Financial Service Representative duties as needed. In addition, based on financial center needs, the Universal Banker may also perform Relationship Manager Associate duties including servicing and maintaining loan portfolios.
• Build relationships with community businesses and consumer clients, achieving personal and financial center targets and goals for new accounts and teller operations.
• Model consistent, distinctive service to all customers when delivering the FB Financial service experience.
• Practice and foster safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, and risk management policies; adhere to security protocols.
• May support Financial Center Manager or Retail Manager in day-to-day operations of financial center.

Education and/or Experience

• Minimum of three years’ experience in banking experience with a focus on customer service and customer relationship building.
• Experience with teller transactions preferred.
• Familiarity with banking regulations especially related to account opening.
• Experience using Microsoft Office.

Skills and Abilities

• Strong communication and interpersonal skills with a customer-first attitude.
• Excellent attention to detail and accuracy.
• Ability to manage time effectively in a fast-paced environment.
• Strong sales acumen and the ability to recommend products that align with customer needs.
• Ability to demonstrate the highest level of ethical behavior and confidentiality and maintain confidentiality with sensitive information.
• Respectful demeanor toward other associates and managers that promotes a positive and professional work environment.