MAITRE D JOB DESCRIPTION

POSITION: Maitre D

DEPARTMENT: Food & Beverage

RATE OF PAY: $18.00-$20.00, depending on experience and qualifications

STATUS: Hourly, Non-Exempt

POSITION SUMMARY

The Maitre D at Villa Roma Resort & Conference Center serves as the primary host and dining room supervisor, ensuring exceptional guest experiences in the resort's dining facilities. This position requires strong leadership capabilities, excellent communication skills, and organizational abilities to maintain our high standards of hospitality while overseeing front-of-house dining operations and managing guest relations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Maitre D will oversee all front-of-house dining operations including guest reception, seating coordination, and dining room management. This role involves greeting and welcoming guests upon arrival, maintaining strong floor presence throughout service periods, and addressing guest concerns and complaints promptly and professionally. The Maitre D will manage dining reservations, coordinate waitlist assignments, and optimize table utilization to minimize guest wait times. Additionally, the position requires working closely with servers, bussers, and kitchen staff to ensure seamless service delivery, assisting with front-of-house staff scheduling, and coordinating service assignments to maintain appropriate staffing levels during all meal periods. The Maitre D must demonstrate expertise in conflict resolution, maintain the resort's reputation for exceptional service, and support staff development through training and mentorship.

QUALIFICATIONS

Previous experience in a fast-paced food service environment with demonstrated leadership capabilities is required, with a minimum of 3 years of professional hospitality experience. Candidates must possess strong communication and interpersonal skills as well as excellent organizational abilities and attention to detail. The ideal candidate will have customer service excellence mindset, leadership and team coordination experience, and the ability to remain calm and professional under pressure. Knowledge of OpenTable reservation system, TripleSeat event

management software, and Windows-based systems is preferred. High school diploma or equivalent is preferred.

PHYSICAL REQUIREMENTS

This position requires the ability to stand and walk for extended periods, lift up to 25 pounds occasionally, and maintain clear verbal communication abilities. The Maitre D must present a professional appearance and demeanor while working in a fast-paced environment during varying meal periods, special events, and peak seasonal demands.

WORK ENVIRONMENT

The Maitre D works primarily in the main dining room and associated food service areas with flexibility required for varying schedules including evenings, weekends, and holidays. The position involves close coordination with kitchen staff, servers, and management to ensure exceptional guest experiences during high-volume service periods and special events.

BENEFITS (After qualifying period)

Full-time Maitre D positions are eligible for health insurance after 90 days of employment, paid vacation after one year of service (based on eligibility criteria), 401k retirement plan, meal during shift, employee discounts at resort facilities, and opportunities for professional development and advancement within the organization.

Villa Roma Resort & Conference Center is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.