Sales Engineer

Company History: Fathom is one of the largest digital manufacturing platforms offering on-demand manufacturing in North America. With more than 90 large-platform industrial-grade 3D printing machines and a national footprint with more than 500,000 square feet of manufacturing capacity across 10 facilities, Fathom seamlessly blends in-house capabilities across plastic and metal additive technologies, CNC machining, injection molding & tooling, urethane casting, sheet metal fabrication, and design and engineering. 

With over 50 years of industry experience, Fathom is at the forefront of the industry 4.0 digital manufacturing revolution serving clients in the technology, defense, aerospace, medical, automotive and IOT sectors. Fathom’s extensive certifications include ISO 9001:2015, ISO 9001:2015 Design, ISO 13485:2016, AS9100:2016, NIST 800-171 and ITAR.

Position Summary:

Fathom’s Sales Engineers educate the customers on the services available and assist in managing the project from kick-off to conclusion. They are the main point of contact for the assigned customers and manage project scope changes and design changes. Taking the lead on quality control issue resolution, shipping issue resolution and quote and pricing issue negotiations/resolution.   

Utilizing your background and experience you will support the team by being a valuable resource for the online quoting system process and help identify quote issues. 

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time

Key Responsibilities:  

• Quoting, selling, solving issues/review, getting purchase orders
• Engage with customers, engineering, and manufacturing to execute strategies, schedules, and cost.
• Project management, set up projects for tooling, prototyping, parts production
• Assigning engineering projects to Fathom’s Chinese subsidiary 
• Coordinate with the accounting and engineering departments
• Manage ongoing customer issues from quality to shipping delays, lost shipments. 
• Provide ongoing support and troubleshooting regarding shipping, and other project requirements. 
• Past due receivables collection
• Research potential new accounts 
• Solidify relationships with existing clientele
• Assist other departments, as sometimes an engineer needs another set of eyes on things, or accounting needs help getting in touch with a customer
• Effectively communicate project expectations to client and team members in a timely and deliberate fashion
• Troubleshoot molding issues and some product development 

Qualifications/Requirements: 

• Bachelor’s degree in the field of Engineering or 5 years’ experience
• 3 years’ experience with CNC machining or quoting related to CNC machining
• Skills needed to deal directly with customer on a technical sales level requires experience in both the technology injection molding side and the customer management side.  
• Project management experience.
• 3D CAD and technical drawing experience required; proficiency desired.
• A basic understanding on business processes is also required.
• NO CERTIFCATIONS REQUIRED 

What we offer: 

Health Benefits: Medical, dental, and vision coverage. Company paid for Life insurance, short-term and long-term disability insurance.

Additional Benefits: Paid time off, Floating Holidays, Volunteer time off, and sick time off (depending on state of employment). 401k Plan

Employee Perks: Discounts on products and services.

Equal Opportunity Employer/Veterans/Disabled

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.  If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.