Gift Processor

Job Description

Title:  Gift Processor/Office Assistant

Development

Mission Statement:

Father Bill’s & MainSpring is committed to ending and preventing homelessness in Southern Massachusetts with programs that provide emergency and permanent housing and help people obtain skills, jobs, housing, and services. We help people who are struggling with homelessness or are at risk of homelessness to achieve self-sufficiency.

Father Bill’s & MainSpring is a growing and dynamic social service agency with particular expertise in emergency and permanent housing, job training and placement, and prevention services for individuals and families in need. Over the next five years, our strategic focus includes an increase in affordable, permanent supportive housing, a more efficient model of care for families experiencing homelessness, commitment to an enhanced delivery model to reduce the need for shelter, and improved community relations in order to achieve these goals. Our staff are thoughtful and caring individuals who share our passion for these ideals and creative approaches to helping people improve their lives.

We offer a generous benefits package and a comprehensive orientation and training program, as well as ample opportunities for advancement for qualified individuals who show a commitment to our mission.

Position Summary:

The Part-time Gift Processor/Office Assistant will support the day-to-day operations of the Development office. This position will report to FBMS’ Development Operations Administrator and also work closely with the Database Consultant to ensure that acknowledgment letters are being sent out on a timely basis, which includes, but is not limited to printing, scanning, folding, and stuffing mailers.

The paid position is based out of FBMS’ Brockton office. Part-time hours are expected to be between 20-28 hours/week, depending upon office needs. Additional hours may be required during high volume periods (holidays, events).

Essential Responsibilities:

Office Management:

• Open and sort development office mail.
• Share the responsibility of answering office calls.
• Reconcile the department’s monthly Amex charges.
• Maintain electronic filingsystem.
• Maintain office supplies and equipment, including mail machine and copier/fax/scanner; place orders for office supplies and equipment.
• Support the execution of in-house mailings, such as corporate outreach, year-end mailings, and others as scheduled.
• Assistwith development events.

Gift Processing:

• Enter gift information and record batches in Raiser’s Edge.
• Execute all gift acknowledgements ina timelyandaccuratemanner, including largevolumein-kind and honor/memorial gifts/notifications.
• Ensure donors receive proper acknowledgement of gifts and coordinate signatures from the Development team, including the CEO and Chief Development Officer.
• Inform Development staff and CEO on $1,000 gifts on a regular basis.
• Create new donor records as needed and accurately capture donor information, with an understanding of pertinent data fields.
• Perform data entry updates to donor records as information is received (i.e.change of address and mailing preferences).
• Support agency-wide in-kind gift procedures in conjunction with Director of Volunteer Services, Community Engagement Specialist, and front desk staff, including entering in-kind donation information and values into Raiser’s Edge on a biweekly basis.
• Review database entries and inform staff of any data discrepancies such as misspellings, incorrect donor information, change of address, and salutations.  In collaboration with the DevelopmentOperations Administrator, correct and update records accordingly.

Requirements

• High school degree or equivalent.
• Proficient computer skills, including Microsoft Office Suite (Word and Excel).
• Experience with Raiser’s Edge NXT or comparable CRM software preferred.
• Ability to learn new software as needed.
• Understanding how to handle highly confidential information.
• Highly organized. Flexible, self-directed, dependable, and personable. Ability to multi-task and prioritizeprojects.
• Must be 18 years of age.
• Excellent written and verbal communication skills.
• Energeticand eager to tackle new projects and ideas.

Work Environment

• Some evening and weekend availability may berequiredfor development related events.
• Access to reliable transportation - occasional travel between FBMS sites.

Skills & Competencies:

• Empathy: Anunderstanding andempathyfor those dealing with homelessness and related issues.
• Professionalism and Work Ethic:Maintainingthe highest level of professionalism in the delivery of services, interaction with co-workersand the representation of FBMS within the organization as well as the community.
• Communication: Speaks clearly and persuasively in positive or negative situations anddemonstratesgroup presentation skills effectively communicating the mission and goals of FBMS to volunteers,donorsand other constituents.
• Record-Keeping: Routineclerical or record-keeping incidental to the essential responsibilities of the job.
• Job Knowledge: Possessesthe practical and technical knowledgerequiredon the job.
• Attendance: Acceptableoverall attendance record, consistently at work and on time.
• Reliability: Reliedupon regardingtask completion and follow-up. Follows instructions, responds to managementdirectionandsolicitsfeedback to improve performance.
• Initiative: Seeksout new assignments and assumes additional duties when necessary.
• Adherence to Policy: Followssafety and conduct rules, regulations, processes and adheres to company policies.
• Interpersonal Skills:Demonstratesability to cooperate, work and communicate with co-workers, supervisors,subordinatesand outside contacts. Demonstrates strong customer service skills.

Other:

• Safety & Security: Activelypromotes and personallyobservessafety and securityprocedures, anduses equipment and materials properly.
• Travel: Localtravel may berequired. Valid driver’s license andgood drivingrecordrequired.
• Physical Demands:The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations under the Americans with Disabilities Act (ADA) may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to verbally convey detailed information or important instructions or ideas accurately or quickly. Must be able to hear average or normal conversations and receive ordinary information. Average visual acuity is necessary. 
• This is primarily a stationary job with extended periods of time spent sitting or standing and using a computer or telephone.
• May require movement around company locations for extended periods of time.
• May berequiredto lift objects up to 25 pounds.

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities required of the employee. Other duties as assigned may be part of the job. 

Father Bill’s & MainSpring is an equal opportunity employer.

Salary : $23 - $26