What are the responsibilities and job description for the Operations Associate position at FastTek?
Operations Associate #1063200
Job Description:
The energy at our company is contagious. We're driven by our immense passion, as we constantly seek out challenges and identify new opportunities. We work hard to connect with our customers and earn their loyalty for life. Bring your talent to our company - our opportunities for growth span the globe. We will give you the training and opportunities to unleash your ambition.
The Site Support Analyst provides onsite technical support for daily warehouse operations, automation systems, and IT infrastructure across our CCA facilities. This role is responsible for maintaining the stability and availability of PCs, handhelds, printers, kiosks, network-connected devices, and application environments. The analyst ensures quick issue resolution, supports major transformation initiatives, and partners closely with site leadership, operators, engineering, and central IT teams to deliver reliable and safe operations.
This position is critical in supporting CCA's mission to maximize uptime, improve throughput, and advance technology modernization across all sites.
Key Responsibilities:
Additional Job Description Your Skills & Abilities (Required Qualifications):
What Will Give You A Competitive Edge:
The ability to work effectively with and as part of a team, fostering collaboration, accountability, and shared success.
Additional Info:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
Follow us on Twitter: https://twitter.com/fasttekglobal
Follow us on Instagram: https://www.instagram.com/fasttekglobal
Find us on LinkedIn: https://www.linkedin.com/company/fasttek
You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/
AI & Hiring Disclosure
We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.
All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.
If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out.
Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.
To learn more or exercise your rights, please contact us at info@fasttek.com.
Job Description:
The energy at our company is contagious. We're driven by our immense passion, as we constantly seek out challenges and identify new opportunities. We work hard to connect with our customers and earn their loyalty for life. Bring your talent to our company - our opportunities for growth span the globe. We will give you the training and opportunities to unleash your ambition.
The Site Support Analyst provides onsite technical support for daily warehouse operations, automation systems, and IT infrastructure across our CCA facilities. This role is responsible for maintaining the stability and availability of PCs, handhelds, printers, kiosks, network-connected devices, and application environments. The analyst ensures quick issue resolution, supports major transformation initiatives, and partners closely with site leadership, operators, engineering, and central IT teams to deliver reliable and safe operations.
This position is critical in supporting CCA's mission to maximize uptime, improve throughput, and advance technology modernization across all sites.
Key Responsibilities:
- Operational Support
- Provide front-line IT support for all onsite technology including PCs, handheld scanners, printers, thin clients, kiosks, VoIP phones, WMS terminals, and warehouse IoT devices.
- Troubleshoot, diagnose, and resolve hardware, software, and network connectivity issues.
- Execute daily operational checks to ensure devices, networks, and automation systems are functioning correctly.
- Support user account requests, onboarding/offboarding, access changes, and workstation deployments.
- Perform device imaging, patching, firmware updates, and lifecycle management.
- Project & Deployment Support
- Support enterprise initiatives including WMS rollouts, Zero Trust, Win11 upgrades, and network modernization.
- Device lifecycle support for Desktops, Laptops, Handheld Scanners, and Mobile Printers.
- Participate in go-live activities, cutovers, weekend maintenance windows, and after-hours support as needed.
- Conduct onsite validation testing and provide feedback to project teams.
- Execute device and infrastructure readiness tasks for new facility expansions.
- Site Documentation & Standards
- Maintain site inventory of IT assets and ensure compliance with our security policies.
- Keep process documentation, knowledge articles, and troubleshooting guides up to date.
- Contribute to standardization of configurations, device setup, and IT workflows across all CCA sites.
- Collaboration & Customer Service
- Partner with site leadership, supervisors, and operators to understand issues impacting throughput or quality.
- Escalate high-impact issues to central teams (Client, Network, Cybersecurity, Warehouse Management, etc.).
- Demonstrate strong communication and customer-service skills aligned with our core behaviors (One Team, It's On Me, Innovate & Embrace Change).
Additional Job Description Your Skills & Abilities (Required Qualifications):
- Successfully obtained a College Diploma or University Degree in a related field and / or equivalent experience.
- Possess 3-5 years of IT experience supporting end-user devices in an enterprise environment.
- Experience with basic network concepts.
- Ability to work on rotating shifts, Weekends and Holidays when required.
What Will Give You A Competitive Edge:
- Demonstrates excellent analytical thinking, effective communication, and strong interpersonal skills.
- Hands-on IT support experience in manufacturing or industrial environments
- Proficiency in troubleshooting and repairing PCs, laptops, tablets, printers, and peripherals
- Strong Windows support skills, including remote assistance and desktop management
- Working knowledge of LAN/WAN, wireless and TCP/IP protocols.
- Familiarity with IT security tools and practices
- Excellent problem-solving, communication, and collaboration abilities
- Ability to support Android, Apple and Windows devices in enterprise environments
The ability to work effectively with and as part of a team, fostering collaboration, accountability, and shared success.
Additional Info:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
- Medical and Dental (FastTek pays majority of the medical program)
- Vision
- Personal Time Off (PTO) Program
- Long Term Disability (100% paid)
- Life Insurance (100% paid)
- 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
Follow us on Twitter: https://twitter.com/fasttekglobal
Follow us on Instagram: https://www.instagram.com/fasttekglobal
Find us on LinkedIn: https://www.linkedin.com/company/fasttek
You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/
AI & Hiring Disclosure
We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.
All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.
If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out.
Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.
To learn more or exercise your rights, please contact us at info@fasttek.com.