Inside Sales Representative

JOB DESCRIPTION

Position Title: Sales Representative

Report To (Title): Inside Sales Team Leader

Department: Sales

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Basic Purpose and Objective

Sales Representative is responsible for managing assigned customer accounts, as to achieve the performance objectives set by management, in particular bookings and shipment goals, as well as other KPI’s established by the Inside Sales Team Leader and CEO

Specific Duties and Responsibilities

• Fully manage assigned customer accounts, including proper handling of quotes, purchase orders, RMA’s and any other transactions as required for assigned accounts.
• Establish, build, and maintain strong relationships with assigned customer accounts via daily, weekly, monthly communication, including emails and phone calls.
• Perform customer visits as needed to develop and maintain key relationships.
• Work with assigned customer accounts to identify and develop sales opportunities.
• Act as a liaison between assigned customer accounts and internal department to address any open customer issues.
• Achieve account performance objectives in support of Company Targets.
• Facilitate internal communications related to specific customer issues, including planning, engineering, quality, shipping, etc.
• Coordinate with team members to optimize sales efforts.
• Input required data into the Sales/ERP system and cross-check the accuracy of data input by other team members.
• Provide necessary data and reports as required by the Inside Sales Team Lead.
• Maintain paper and digital records for assigned customer accounts.
• Adhere to all Sales Department and corporate policies and procedures.
• Performs record keeping, data entry, housekeeping, and follows safety regulations.
• Other duties may be assigned.

Skills and Formal Training Requirements/Experience

• Minimum of three (3) years of experience in Customer Service or Sales Representative role an/or equivalent.
• Knowledge of aerospace customer base.
• Solid understanding of aerospace fastener part numbers.
• Proactive problem solver.
• Strong phone and email professional etiquette skills
• Ability to convey information effectively over phone and email.
• Knowledge and experience in the use of Microsoft Office; Word, Excel, Outlook.
• Must be able to communicate at all levels
• Sales Orientation – Actively looking to develop and capture sales opportunities.
• Service Orientation – Actively looking of ways to help people, diffuse dissatisfied customer situations
• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Negotiation – Bringing others together and trying to reconcile differences.
• High school diploma or general education degree (GED) or equivalent

astener Innovation Technology is proud to be an equal-opportunity employer, committed to a diverse work force and a safe and healthy work environment for all employees. This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons as defined by 22.C.F.R

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.