Logistics inside sales Representative

Job post summaryDate posted: Mar 7, 2026Pay:  From $56,000.00 per yearJob description:Employer InformationOrganization Name: TOPASIA INTERNATIONAL LOGISTICS US. CO.,LTDJob Location: Los Angeles, CA-91790Department: Logistics DepartmentReports To: Sales Team manager/GMHours / FLSA: 40 hours per week/Non-ExemptSalary: Starting from $56000/YearBenefits:Paid Sick LeavePaid HolidaysHealth Insurance401KJob DescriptionAs a Logistics inside sales Representative, you will interact with customers to provide information and support in response to inquiries about services. You will answer phone calls and assist the Logistics Department to ensure that daily operations will run smoothly. With your strong communication skills, you will handle and resolve customer complaints and provide excellent customer service. In addition, you will pay close attention to details, update systems with current data and manage client files.TasksConfer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.Check to ensure that appropriate changes were made to resolve customers' problems.Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.Refer unresolved customer grievances to designated departments for further investigation.Qualifications/RequirementsBilingual English and Chinese Language REQUIREDHigh School degree required4 years of college preferredMinimum 1 year of Logistics Customer Service experience preferredCustomer Service experience preferredAdministrative experience preferredSkills and Abilities RequiredActive ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.SpeakingTalking to others to convey information effectively.Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Active LearningUnderstanding the implications of new information for both current and future problem-solving and decision-making.Service OrientationActively looking for ways to help people.Complex Problem SolvingIdentifying complex problems and reviewing related information to develop and evaluate options and implement solutions.DatabasesUsing a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.SpreadsheetsUsing a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.TechnologyCustomer relationship management CRM softwareData base user interface and query softwareElectronic mail softwareSpreadsheet softwareNote:This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.Job Type: Full-timeBenefits:401(k)Dental insuranceHealth insurancePaid time offVision insuranceAbility to commute/relocate:West Covina, CA 91790: Reliably commute or planning to relocate before starting work (Required)Language:Chinese (Required)Work Location: In person

Salary : $56,000 - $65,000