Booking Coordinator

Booking Coordinator

Department: Parties & Events

Reports To: Booking Director

Employment Type: Full-time hourly

Pay: $25 per hour

Location: In person at Fastbreak’s New York City office

About Fastbreak Sports

Fastbreak Sports is a New York City youth athletics organization offering basketball, flag football, cheer and dance, multi-sport, camps, leagues, teams, private coaching, parties, and special events. Since 2006, Fastbreak has grown into a family of programs across Manhattan that helps young athletes build skills, confidence, and community.

About the Role

The Birthday Party Booking Coordinator helps families choose and book the right Fastbreak party. Reporting to the Booking Director, this person handles inquiries, reservations, deposits, and records while supporting company sales and office administration. Once a booking and deposit are confirmed, they connect the family with the events team for planning and send staffing needs to the Staffing Director.

ResponsibilitiesParty Sales & Family Experience

• Respond to party inquiries by phone and email, learn what families are looking for, and explain available packages.
• Check dates, locations, and capacity before confirming availability or making commitments.
• Follow up on open inquiries and help families complete the steps needed to reserve a party.
• Use established pricing and policies; bring booking or pricing exceptions to the Booking Director.

Reservations & Booking Administration

• Maintain accurate customer, package, date, location, and reservation details in the booking system.
• Coordinate deposit collection and confirmations through Fastbreak’s payment process.
• Track pending reservations and outstanding booking information so follow-up is timely.

Planning Handoff & Team Coordination

• Once a party is booked and the deposit is paid, introduce the family to the Events Assistant and Events Director for detailed planning and share the booking record.
• Record family expectations and special requests, distinguishing confirmed commitments from ideas that need the Events Director’s review.
• Record booking changes and notify the people affected so calendars and party details stay aligned.
• Send party staffing requests to the Staffing Director, who arranges coverage across locations, and communicate booking changes that affect staffing.

Sales Follow-Up & Administrative Support

• Keep inquiry records current and assist with general administration, including data entry, calendars, and customer correspondence.
• Share recurring family questions and booking obstacles with the Booking Director.
• Support company sales by explaining Fastbreak offerings and following up with interested families; keep package information and booking instructions current.
• Support follow-up after parties and pass along feedback that can improve future bookings.

Qualifications

• Previous sales and booking experience, with strong customer service and dependable follow-through.
• Clear, friendly phone and written communication.
• Care with calendars, customer details, and payment records.
• Ability to organize several inquiries and deadlines at once.
• Comfort learning party packages and explaining options without overpromising.
• Familiarity with Google Workspace and booking, registration, or customer-management systems.
• Good judgment about when to resolve a routine question and when to ask for help.

How You'll Succeed at Fastbreak

• Help families feel informed and supported from first inquiry through booking.
• Keep reservation information accurate and make handoffs easy for the events team.
• Follow up consistently and flag issues early.

Schedule

Monday–Friday, 9:00 AM–5:30 PM, working in person at Fastbreak’s New York City office.

Compensation & Benefits

This position pays $25 per hour.

Benefits are provided according to Fastbreak’s policies and eligibility requirements.

Physical Requirements

The role involves computer and phone work, communicating with families, and moving through office and facility settings, with or without reasonable accommodation.

Equal Employment Opportunity

Fastbreak Sports is an equal opportunity employer. We make employment decisions without unlawful discrimination based on any status protected by applicable law and provide reasonable accommodations as required by law.

Pay: $25.00 per hour

Expected hours: 35.0 – 40.0 per week

Work Location: In person

Salary : $25