Clinical Support Specialist

Position Overview

The Client Support Specialist serves as the primary point of contact for clients and

caregivers, providing responsive, organized, and solutions-oriented support throughout

their experience with Fasikl’s product.

This role is ideal for someone who is highly detail-oriented, process-driven, and

comfortable guiding users through onboarding, troubleshooting, and ongoing support.

Success in this role requires strong communication skills, adaptability, follow-through,

and the ability to learn new systems and workflows quickly.

You do not need a clinical background to succeed in this role. Instead, Fasikl is looking for

someone who is dependable, organized, technically capable, and committed to creating a

positive client experience.

Key Responsibilities:

Serve as the primary support contact for clients and caregivers.

 Guide users through onboarding, device setup, and product education.

 Troubleshoot device or connectivity concerns and provide clear resolution steps.

 Respond to phone and email inquiries in a timely, professional manner.

 Maintain accurate documentation of all interactions within support platforms (e.g.,

Zendesk).

 Assist with resupply coordination, order updates, warranty inquiries, and general

support needs.

 Follow established workflows and processes while ensuring a high-quality client

experience.

 Identify recurring client feedback or support trends and escalate insights appropriately.

What We’re Looking For:

 Associate degree required; bachelor’s degree preferred.

 Strong communication and interpersonal skills with a professional, empathetic approach.

 Highly organized with strong attention to detail and documentation accuracy.

 Comfortable learning new technology, systems, and processes quickly.

 Ability to troubleshoot problems calmly and guide users step-by-step.

 Dependable, adaptable, and able to manage multiple tasks effectively.

 Experience in customer support, client services, coordination, hospitality, healthcare

support, or other client-facing environments preferred.

Experience using support or CRM systems (Zendesk, Salesforce, or similar platforms) is a plus.

Pay: $22.00 - $25.00 per hour

Education:

• Bachelor's (Preferred)

Work Location: In person

Salary : $22 - $25