Inside Sales Customer Care Specialist

Fashion Furniture Rental is currently seeking a Full-Time Customer Care Specialist for our San Diego location. This person will be responsible for providing excellent customer service to both our existing customer accounts and our prospective customers though answering client inquires via internet, e-mail and telephone, lead follow up, issuing quotes and closing deals. Candidate must be reliable, energetic, customer-friendly, detail-oriented, and possess excellent time management skills. If this describes you and you want to help grow and service our California and Texas territories, submit your resume today!

Our Mission is helping people feel @ home wherever they are.

Based in San Diego, Fashion serves Southern California, the Bay Area and the Dallas/Fort Worth Area. Click the link for more information www.fashionfurniture.com

Essential duties and responsibilities include:

• Provide excellent customer service to our existing clients and prospects
• Assist with residential and home staging furniture rentals
• Assist in producing new leads for new business
• Handle inbound calls regarding customer inquiries and contract generation
• Maintain client call scores of 90% or higher
• Close business, maintain a closing ratio of 73% or higher
• Process orders resulting in a 90% accuracy level
• Complete guest cards in our CRM for all incoming calls
• Generate and facilitate customer contracts
• Activity management with fulfilling requests and resolving challenges for accounts
• Assist sales reps with lead follow up and other various projects as assigned
• Administrative duties and data entry such as: building contracts, scheduling activity on daily routes
• Knowledge of inventory and identifying ongoing inventory issues
• Show a willingness to do whatever’s needed to support our team
• May provide support as needed to existing Corporate Housing clients (cross-training)

Requirements:

• Ability to work Monday - Friday with the possibility of some Saturdays
• Must possess excellent telephone etiquette, communication and organizational skills
• Applicants should have exceptional verbal and written skills, specifically the ability to coordinate multiple activities for numerous accounts and feel confident and comfortable working with clients over the phone and in person
• Candidate must maintain a willingness and ability to learn and understand our products and procedures.
• Effective time and priority management
• Must be computer savvy; experience with MS Outlook and Office required
• 2-5 years of inside sales experience preferred.
• Property Management experience a plus
• Design or merchandising experience a plus
• Retail sales experience a plus

Our company is a stable, employee-oriented organization, providing a fun, team-oriented atmosphere.

Compensation: D.O.E. $22-$25 per hour plus commission opportunity

To Apply: https://workforcenow.adp.com/jobs/apply/posting.html?client=furndesign&ccId=19000101_000001&type=MP&lang=en_US

Equal Employment Opportunity