Store Manager

Store Manager

Position Summary

The Store Manager is responsible for leading all aspects of store performance by creating an engaging customer experience, developing high-performing teams, and driving operational excellence. This role oversees day-to-day store operations, ensures achievement of financial and sales goals, and promotes a culture of accountability, collaboration, and continuous improvement. The Store Manager serves as a role model for company values while maintaining brand standards and delivering outstanding business results.

Key Responsibilities

Leadership & Business Performance

• Lead the store team to achieve sales, profitability, and key performance metrics.
• Monitor business performance, identify opportunities, and implement action plans to improve results.
• Manage store expenses, payroll, inventory, shrink, and operational budgets.
• Maintain flexibility to support business needs, including evenings, weekends, and peak business periods.
• Lead by example through professionalism, accountability, and a customer-first mindset.

Team Leadership & Talent Development

• Recruit, hire, onboard, and retain top talent to build a high-performing team.
• Foster an inclusive, positive work environment focused on engagement and professional growth.
• Provide ongoing coaching, performance feedback, and development opportunities for all associates.
• Identify emerging leaders and support succession planning for future management opportunities.
• Address performance concerns promptly and consistently while recognizing and rewarding strong performance.

Customer Experience

• Deliver an exceptional customer experience that reflects the company's brand standards and selling culture.
• Coach associates to build meaningful customer relationships and drive brand loyalty.
• Motivate the team to consistently exceed customer expectations through personalized service.
• Communicate sales goals and performance updates throughout the day to inspire results.

Store Operations

• Oversee all daily operational activities to ensure efficiency and compliance with company standards.
• Create schedules that maximize customer service while effectively managing payroll budgets.
• Ensure all associates understand and follow company policies, operational procedures, and safety standards.
• Serve as Manager on Duty (MOD), resolving customer concerns and supporting store operations as needed.
• Partner with Loss Prevention to reduce shrink and safeguard company assets.

Visual Merchandising & Inventory

• Maintain visual merchandising standards that reflect the brand image and support sales objectives.
• Oversee inventory accuracy through effective receiving, replenishment, and stock management processes.
• Ensure merchandise is presented according to company guidelines and store presentation standards.
• Maintain a clean, organized, and safe sales floor and stockroom environment.

Leadership CompetenciesResults Driven

• Uses business metrics and KPIs to guide decisions and improve store performance.
• Takes initiative to identify opportunities and acts quickly to achieve business objectives.

Effective Communication

• Clearly communicates expectations, priorities, and business updates.
• Listens actively and promotes open, respectful communication across the team.
• Demonstrates proficiency with Microsoft Office and quickly adapts to new technology and internal systems.

Coaching & Development

• Builds team capability through consistent coaching, training, and constructive feedback.
• Creates development plans that help associates reach their full potential.

Decision Making & Problem Solving

• Evaluates situations objectively and makes informed business decisions.
• Uses sound judgment, resourcefulness, and empathy to resolve challenges effectively.

Adaptability

• Responds positively to changing priorities and business demands.
• Embraces innovation and continuously looks for ways to improve processes and performance.

Collaboration

• Builds strong relationships across all levels of the organization.
• Encourages teamwork, mutual respect, and shared accountability for achieving store goals.

Professionalism

• Demonstrates integrity, accountability, and respect in every interaction.
• Maintains composure under pressure while supporting a positive workplace culture.

Qualifications

Education

• High school diploma or equivalent required.
• Bachelor's degree preferred.

Experience

• Minimum of 3–5 years of retail management experience in a specialty retail environment or comparable leadership role.
• Proven success leading teams, achieving sales goals, and managing store operations.
• Strong skills in customer service, talent development, visual merchandising, inventory management, and operational execution.
• Ability to lift up to 50 pounds, climb ladders, and move throughout the sales floor and stockroom as needed.

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Retail management: 3 years (Required)

Ability to Commute:

• Simpsonville, KY 40067 (Required)

Work Location: In person

Salary : $55,000 - $60,000