Council Support Specialist

Job Overview

We are seeking a Council Support Specialist to join us this fall on our mission to build girls of courage, confidence, and character who make the world a better place. This position will serve as a volunteer liaison supporting our troop leaders and assist the Council in both product program and membership services. The right candidate won’t just be supporting a program, you will be providing a high-quality, girl-centered, and girl-led experience for tomorrow’s leaders and change-makers right in your community.

JOB DUTIES

• Act as first point of contact for incoming calls, emails, and in-person guests
• Greet guests and volunteers – enhance organization reputation by providing a positive customer experience for all those contacted either in person, by email, or by phone
• Communicate with staff in all departments to stay up to date on calendars, events, and FAQs
• Help plan, prepare and implement Leader and Service Unit training
• Help plan, prepare, and implement Council programming
• Respond to inquiries by clarifying desired information, researching, and delivering solutions
• Maintain contact center database by entering information accurately and quickly
• Process event and membership registrations
• Maintain clean and ready shared member spaces (re-setting space after troop meetings or Council events)
• Assist and support other members of the Council in other tasks as needed or assigned

JOB QUALIFICATIONS

• Girl Scout experience a plus
• Passionate about girl leadership
• Excellent Customer Service skills
• Sales/Reception/Retail experience, or at least a strong desire to learn
• Self-motivated and efficient with strong time-management skills
• Excellent written and verbal communication skills with dynamic telephone presence
• Experience with Microsoft Office
• Ability to work full time, with some flexible hours, will include some evenings and weekends.

Pay: $24.00 - $26.00 per hour

Work Location: In person

Salary : $24 - $26