What are the responsibilities and job description for the Customer Care and Retail Specialist position at Farthest North Girl Scout Council?
Job Overview
We are seeking a dedicated and enthusiastic Customer Care and Retail Specialist to join our team. In this role, you will be responsible for providing exceptional customer support and client services, ensuring that all inquiries are handled efficiently and effectively and helping manage our small retail store. The ideal candidate will possess strong communication skills and a passion for helping others, with the ability to work independently to accomplish tasks.
Customer Care:
- Act as first point of contact for incoming calls, emails, and in-person guests
- Greet guests and volunteers – enhance organization reputation by providing a positive customer experience for all those contacted either in person, by email, or by phone
- Communicate with staff in all departments to stay up to date on calendars, events, and FAQs
- Respond to inquiries by clarifying desired information, researching, and delivering solutions
- Maintain contact center database by entering information accurately and quickly
- Process event and membership registrations
- Maintain clean and ready shared member spaces (re-setting space after troop meetings or Council events)
- Assist and support other members of the Council in other tasks as needed or assigned
Retail Specialist:
- Assist retail customers in person, email, and by phone
- Maintain clean and orderly showroom, counter, and stock area
- Submit retail invoices for GSUSA and outside vendors
- Maintain accurate inventory
- Close out register accurately
JOB QUALIFICATIONS
- Girl Scout experience a plus
- Passionate about girl leadership
- Excellent Customer Service skills
- Sales/Reception/Retail experience, or at least a strong desire to learn
- Self-motivated and efficient with strong time-management skills
- Excellent written and verbal communication skills with dynamic telephone
- presence
- Experience with Microsoft Office
- Ability to work 12-16 hours per week: Ideally Monday-Thursday, 2:00 pm - 6:00 pm
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Work Location: In person
Salary : $18 - $20