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Farrow & Ball - Sales & Commercial Capability Trainer, North America

We have an exciting opportunity for an enthusiastic individual to join our Learning & Development team. This is a full-time, permanent, remote field-based role with travel required as needed to support business priorities.

Farrow & Ball is a luxury British lifestyle brand that prides itself in creating richly pigmented paint and handcrafted wallpaper, using print methods dating back 300 years and the finest quality ingredients. The unique Farrow & Ball look transforms modern and traditional homes, large and small, inside and out. Established in Dorset in 1946, we have grown over the last 80 years and now proudly have 60 showrooms worldwide with a global network of stockists. The key to our success is the people behind the paint: from the team handcrafting each tin to showroom staff to support functions, our shared passion ensures customers have a positive, engaging experience at every stage of their journey with us.

As the Sales & Commercial Capability Trainer, you will play a key role in developing the skills, confidence, and commercial capability of our Showrooms, Studios, Colour Consultants, and Architecture & Design (A&D) team.

What We Expect From You

Key Responsibilities:

Training Strategy & Capability Development

• Identify capability gaps and training priorities across North America Retail, Studios, Colour Consultants, and the Architecture & Design (A&D) team.
• Develop, adapt, and deliver onboarding and capability-building programs aligned with business goals and market needs.
• Measure training effectiveness, adoption, and business impact to drive continuous improvement.
  
  

Sales & Commercial Excellence

• Deliver sales training and coaching that strengthens consultative selling, customer engagement, specification selling, and commercial performance.
  
  

Architecture & Design

• Build the capability of the A&D team through onboarding and training in designer engagement, account management, territory planning, and specification selling.
  
  

Product, Brand & Colour Expertise

• Develop product, brand, and colour expertise by delivering training on product knowledge, colour consultation, wallpaper, sampling, and the Farrow & Ball value proposition.
  
  

Customer Experience Excellence

• Champion a consistent, customer-centric experience by embedding best practices in service, colour consultation, sampling, and customer engagement across all customer-facing teams.
  
  

Systems & Tools

• Deliver training on business systems, processes, and tools, supporting the successful adoption of new initiatives and ways of working.
  
  

Key Attributes:

• Customer-focused, with a commitment to delivering exceptional experiences and Commercially minded, using learning to drive sales performance and business results.
• Confident presenting and facilitating engaging training experiences, with the ability to leverage technology and learning platforms to deliver impactful solutions.
• A brand ambassador who represents the Farrow & Ball values and premium customer experience.
  
  

What you can expect from us:

• A competitive base salary, reviewed annually based on individual performance
• Eligible for a performance-based bonus scheme
• 15 days PTO increasing with tenure, plus floating holidays
• 401K scheme matched by F&B
• Generous staff discount on F&B products
• Employee Assistance Program with 24/7 support
• Company Sick Pay
• Healthcare, Dental & Vision
  
  

At Farrow & Ball we are committed to encouraging equality, diversity and inclusion among our people, with an aim to be truly representative of all sections of society and our customers. Applicants will be considered for employment based only on skills/experience and never based off of race, age, disability, religion, sexual orientation, gender identity or family status, including pregnancy.