What are the responsibilities and job description for the Customer Service Representative position at Farris Jeep?
Farris Jeep Ram Chrysler Dodge | Morristown, TN 37813
If you're a people person who communicates well, stays organized under pressure, and wants a stable Monday–Friday schedule with no weekends — this is worth reading. Farris Motor Company is hiring a Service BDC Representative to be the first voice our customers hear when they need their vehicle taken care of.
No automotive experience required. If you're friendly, dependable, and good on the phone, we'll teach you everything else.
What you'll be doing
- Answering inbound calls and scheduling service appointments
- Making outbound calls to follow up with customers on declined services, recalls, and maintenance reminders
- Communicating clearly between customers and the service team
- Keeping accurate records and managing your call queue efficiently
- Representing Farris professionally on every interaction — phone, text, and email
Your schedule
- Monday through Friday only — no weekends, ever
- Stable, consistent daytime hours
- Full-time position
What we're looking for
- Strong phone presence and communication skills
- Friendly, professional, and calm under pressure
- Comfortable with computers and basic data entry
- Reliable, punctual, and detail-oriented
- No automotive background needed — we will fully train the right person
What you'll get
- Competitive hourly pay
- Health, dental, vision, and benefits (details at interview)
- A team environment where your work genuinely matters
- Stable, long-term position at an established dealership
Why Farris We're a real dealership with a real team — not a call center. You'll have support, training, and a workplace that respects your time. No nights, no weekends, no revolving door.
To apply: Send a brief note about yourself — where you've worked, what you're good at, and a phone number we can reach you at. No resume required to start the conversation.
Salary : $30,000 - $35,000