What are the responsibilities and job description for the General Manager - Health & Fitness Center position at Faros Property Management LLC?

Job Description

ABOUT US

Our mission at Union Fitness (UF) is to serve our clients with passion and integrity. What we love to do is empower our members to be stronger and healthier. We believe that it’s our duty to hold ourselves and our clients to a higher standard. We practice what we preach and uphold the values that make Union Fitness the community it is – Education – Passion – Integrity – Community.

ABOUT THE POSITION

The Fitness Manager oversees all aspects of daily gym operations, ensuring exceptional member experience, a positive work environment, and the financial success of the club.

ESSENTIAL JOB FUNCTIONS :

Manage the daily operations of the fitness center
Recruit, hire, train and develop a high-performing staff
Schedule and supervise staff, ensuring excellent customer service in line with Union Fitness policies and guidelines
Address employee and member concerns and assist with conflict resolution
Conduct gym tours for prospective members
Handle member requests, issues and questions promptly and professionally
Manage inventory, ordering supplies within the club’s budget
Track key metrics and report weekly, monthly and annually
Lead staff meetings in collaboration with the Business & Development Manager to discuss employee development, class schedules, programming, membership growth strategies, and event planning
Attend management meetings to review financial performance, budget needs, marketing strategies and event planning
Plan, coordinate, and attend events outside of normal Union Fitness business hours
Analyze trends to identify and capitalize on growth opportunities
Collaborate with the Marketing team to coordinate advertising across social media platforms and other agencies
Confirm and manage trainer schedules and client bookings
Provide training, mentorship and ongoing support to staff, including coaches and employees
Compile trainer payroll on a bi-weekly basis
Provide personal training services to 4-5 clients weekly
Teach 3-4 classes per week
Identify, improve, and implement processes and procedures to enhance operational efficiency, member satisfaction, and staff performance.

OTHER JOB FUNCTIONS :

Greet all members at the front desk in a friendly but professional manner using their names

Give tours and provide information to potential members

Process new membership applications

Be knowledgeable of membership and class options available

Sell members on upgraded memberships when applicable

Answer emails

Assist members with equipment setup and safety as needed

Check members into Mindbody system accurately

Answer phone calls in a friendly and professional manner and assist callers with a variety of issues

Restock towels, keep locker rooms clean

Organize yoga mats and put gym equipment away

Ensure members follow the dress code

Ensure members are always following safety protocol

Open and close the facility at the scheduled time

Perform other duties as assigned; this is not an all-inclusive descriptive list

Manage all staff at the facility

MINIMUM QUALIFICATIONS :

Bachelor’s degree (B.A) from a four-year college or university

Proficient in Microsoft Office Suite or similar word processing applications, Social Media programs and MindBody scheduling software

Knowledge of the operation of standard office equipment

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to solve problems and apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Strong organizational and communications skills, and the ability to write routine reports and correspondence. Able to speak effectively before groups of customers or employees of the organization.

Ability to calculate discounts, interest, commissions, proportions, and percentages

Knowledge of clerical and administrative procedures and systems such as document control and record keeping

Knowledge of principles and practices of basic office management

CPR / AED certification required

Previous management experience

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

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General Manager - Health & Fitness Center

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