Call Center Representative

OB SUMMARY: Provides a consistently excellent customer service experience by maintaining the highest degree of courtesy, confidentiality and professionalism. Processes orders for material or merchandise received by telephone, email and fax. Demonstrating drive and enthusiasm while handling customer orders, questions, and complaints and billing inquiries. WORK SCHEDULE: Full time 10am - 6pm Sunday weekday Must be able to work every Saturday  BENEFITS$18 -$19 per hour $1,000 Sign -on bonus Medical, Dental, Vision401K with employer contributions and options for traditional or ROTH employee contributions Life Insurance Vacation, Holidays and Safe and Sick Leave Opportunities for growth and cross- training in other departments SKILLS AND ABILITIESOrganize, prioritize and coordinate multiple tasksAble to  perform  200 inbound and outbound calls per dayAnswer  telephones and transmit messagesProvide accurate informationPerform quality work within deadlines with or without direct supervisionComputer literateClassify and organize Reports and TicketsArrange items in alphanumeric or subject orderSpeak clearlyWork independentlyPlan, schedule and organize workMaintain a positive work environmentEnsure the quality of work as measured against established standardsMaintain confidentialityBilingual in English/SpanishILLUSTRATIVE DUTIES  Answers inbound calls  for Order delivery, responds to questionsPerform Outbound calls to customersCommunicates with customersKeys orders via numericProcess Special Delivery ordersProcesses all Fax ordersCompletes Driver NotesProcess late orders, Credit  and Complaint formsResearches and compiles informationAttends meetings and serves on temporary committees, as requestedEnsures office equipment is in working orderAttends assigned training sessionsPerforms additional duties and assignments, as requested RequirementsQUALIFICATIONSBilingual in Spanish Required1 years working in a goal focused, high volume, customer service oriented environment (ex: call center, office) Will train candidates with less than 1 year of experience. Strong working knowledge of MS OfficeAbility to navigate through several systems/applications simultaneouslyDisplay a positive attitudeReliable attendanceAbility to work weekends- weekends are a mustProfessional written and oral communication skillsDemonstrated ability to achieve goalsBilingual in English and Spanish Company DescriptionWe are one of the largest family owned food distributors in the tri-state area. Our expertise in custom distribution solutions makes us a strong partner in third party logistics for customers that range from grocery stores and restaurants to public schools, major coffee shop and supermarket chains. Our employees' dedication and incredible adaptability to the constant changes in transportation and logistics are the foundation to our success and sustainability. We are always looking for talented individuals that are passionate about innovation and providing an outstanding customer service experience.

Salary : $18 - $19