What are the responsibilities and job description for the Dispatcher position at Farmland Fresh Dairies, LLC.?
Position Summary
The purpose of this position is to field incoming calls from 50 plus drivers and helpers, customer service, and others to gather, record, and / or report delivery time information and delivery status on selected accounts. This position will also coordinate and oversee all dispatch operations for delivery.
Benefits And Compensation
The purpose of this position is to field incoming calls from 50 plus drivers and helpers, customer service, and others to gather, record, and / or report delivery time information and delivery status on selected accounts. This position will also coordinate and oversee all dispatch operations for delivery.
Benefits And Compensation
- Hourly Pay , Salary range $60K - $65K per year.
- Medical, Dental, Vision, 401K, Life Insurance
- Vacation, sick, Paid Holidays
- 3pm - 11pm Thursday to Monday
- Must be able to train in other dispatch shifts during initial training period.
- Scheduling route dispatch in a timely manner ensuring successful delivery.
- Gathering and recording delivery time information from route drivers.
- Actively involved in interviewing, selecting and training of new hires.
- Communicating with customer service on route driver locations as requested.
- Communicating with management and customer service regarding deliveries that will not be made within delivery windows.
- Communicate effectively with mechanics on vehicle condition reports and needed truck repairs to ensure safety protocols
- Communicating with management and seek timely resolution on truck breakdown situations.
- Completing delivery logs daily and disbursement to management.
- Working with purchasing department on all product pick-ups, and assigning drivers to complete pick-ups and return product and paperwork to receiving.
- Collecting all assets issued to drivers upon their return including keys, hand held, tickets, etc.
- Communicating with management on any driver/delivery issues that arise during the course of the day.
- Knowledge of Routing System Software, Tracking Systems, Cold Chain Software and In- Cabin Camera devices preferred but not required
- Ability to handle safety sensitive situations ( injuries/ accidents) in a professional manner.
Salary : $60,000 - $65,000