Guest Services Agent (Full Time)

The Guest Services Agent at Farmhouse is the first and often the final impression of the experience, but also an instrumental and responsive team member throughout the guest’s stay. Agents complete various basic administrative duties, but the primary focus is ensuring guest satisfaction is maximized. Above all, the Guest Services Agent ensures brand standards of hotel service through extensive front desk training on standards of procedures (SOPs) and other systems.

Responsibilities and Duties

• Must be available nights and weekends
• Learn how to best describe the hotel history and the current design.
• Ensure all guestfacing areas and surfaces are clean and tidy. This pertains to the lobby, lounge and front desk
• Utilize systems to ensure every guest is prepared for, with any notations and actions followed
• Check in guests of the property, while maintaining a unique and personable experience that is memorable to them
• Check out every guest with accuracy on folios with a fond farewell communication
• Communicate urgent maintenance to management and always use the pass along for record
• Promote sales of rooms, upgrades and packages to all possible guests effectively to enhance their experience
• Other duties may be asked of this position by management occasionally
  
  

Upon employment, submission of legal right to work in the United States is required.

Job Type: Full-Time (Weekends Preferred)

Pay: $18.00 - $19.00 per hour

Benefits

Employee discount

Flexible schedule

Referral program

Schedule

8 hour shift

Day shift (6:30am - 2:00pm)

Evening shift (2:00pm - 10:00pm)

Holidays

Work Location: In person