What are the responsibilities and job description for the Head Teller position at Farmers National Bank?
Position Title: Head Teller
Department: Teller Operations
Reports To: Branch Manager, Assistant Branch Manager, Teller Operations Manager
Grade: 5/Non-exempt
Position Summary: Directs and coordinates activities of full-service branch tellers and assists branch manager as needed.
Essential Functions:
- Ensures a competent, motivated staff through training, counseling, supervision and review of bank activities and results.
- Performs all the duties of a teller.
- Maintains and balances daily cash and currency records of branch tellers and vault totals. May order cash directly from the Fed.
- Processes required cash transaction reports and maintains record filing system for branch teller and customer needs.
- Performs a variety of customer transactions and services (such as taking loan payments, selling money orders, official checks, etc.).
- Handles customer inquiries and complaints.
- Balance coin machine.
Other Responsibilities:
- May balance and service ATM machines.
- May perform duties of a customer service representative.
- May complete Teller performance evaluations.
- Perform other work-related duties as assigned.
- Performs Job Duties in Accordance with all appropriate laws and regulations to include BSA.
Physical Demands:
While performing the responsibilities of the job, the employee is required to speak English and hear. The employee is often required to use their hands and fingers to handle transactions as well as stand (75% of day). Occasionally it is required for the employee to bend, kneel or crouch (10% of day), walk (10% of day) and climb and balance. The employee may be required to lift up to 25 pounds to perform their job.
Education, Experience and Skills Required:
- Ability to read, write, speak and understand English well.
- Several years experience as a teller in a financial institution.
- Knowledge of bank products and services.
- Education in general banking, deposit documentation, compliance, and supervisory training.
- Strong interpersonal and communication skills.
- Ability to use office equipment including (but not limited to) calculator, computer, etc.
Revised: 09/14/2012 Replaces: 04/20/2011