What are the responsibilities and job description for the Branch Manager position at Farmers National Bank?
SUMMARY: To direct the overall activities of the branch to continually achieve the following four objectives:
- Serve the customers within our market area at a superior level.
- Continually strive to meet branch goals and earn a fair and equitable return for our shareholders.
- Maintain and acquire productive, diverse, and creative employees.
- Invest time and money in our personnel so that they learn, grow, and become well-rounded employees who enjoy working for our company.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Ensure that all branch personnel understand the overall company objectives as well as their individual branch objectives, and that they work together to achieve the stated objectives
- Consistently meet and exceed branch goals in order to progress to the next branch tier
- Make regular out-of-bank calls on business prospects to generate new customers
- Know all the features and benefits of the bank’s products and services in order to efficiently train and motivate staff to cross-sell
- Awareness of competing bank’s products, promotions, and operations, and to effectively make recommendations to gain strength within that market
- Coordinate with marketing to promote sales campaigns, product promotion and development, and to assure a professional lobby appearance consistent with all branches
- Ability to open any type of bank account and explain services and charges when needed
- Interview loan applicants and extend credit on commercial, mortgage, and consumer loans, within their lending authority. Make recommendations to Senior Officers on larger loans
- Adhere to and follow loan policies and procedures as stated in our FNB Loan Policy and Procedures manual
- Maintain strong communication to branch supervisors to ensure that all daily, weekly, and monthly reports regarding operations and productivity are completed
- Maintain strong communication and documentation to ensure that personal objectives, personal performance reviews, and Human Resources documents are delivered and reviewed in a timely manner
- Responsible for interviewing, selecting, developing & retaining Branch Staff as necessary
- Hold weekly sales meetings to review products for branch development, sales goals, and overall bank profitability
- Control salary and staffing costs to ensure branch's efficiency
- Enforce branch security regulations as stated in the FNB Security Policy Manual
- Maintain the customer records of the branch in accordance to FNB security and retention schedule
- Resolve customer complaints and inquiries in a timely and efficient manner
- Willingness and flexibility to attend and participate in community, networking and banking events directly related to business development, during and after regular business hours
- Flexibility with work schedules to accommodate branch staffing requirements in order to service needs
- Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations
- Regular, predictable attendance is an essential requirement of this position
- Complete other duties as assigned
EDUCATION AND/OR EXPERIENCE:
- High School diploma or General Education degree (GED); College degree preferred
- NMLS certification required (or obtained upon hire)
- Three (3) years experience as a Branch Manager and/or equivalent management experience, previous banking management preferred
OTHER SKILLS AND ABILITIES:
- Ability to use a calculator, telephone, any related office equipment, and have knowledge of computers and applicable programs
- Ability to contact outside vendors for branch maintenance issues
- Ability to return calls and follow up with customers for troubleshooting, quoting interest rates, complaints, and suggestions
E-Verify is used to confirm the identity and employment eligibility of all newly hired employees
Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran