Training Specialist

SUMMARY: The Training Specialist will organize, facilitate, create, develop, implement, and conduct training and development programs for all associates.

ESSENTIAL DUTIES and RESPONSIBILITIES include, but are not limited to the following:

• Develop new & maintain existing bank-wide training program materials for all courses and programs as well as conduct targeted re-training of current branch staff when necessary
• Conduct in-person and virtual training for all associates including but not limited to new Tellers, Universal Bankers, and Personal Bankers based on current policies, procedures, and regulations
• Presents training and development programs using various forms and formats including group discussions, lectures, simulations, and videos.
• Maintain, schedule, and update training program for all associates, as needed
• Ensure that all associates are properly trained prior to leaving their training program through a series of thorough testing
• Organize, develop, and conduct training for bank initiatives outside of routine, regularly scheduled classes as assigned.
• Assesses training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives.
• Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
• Work closely with the Training & Development Manager to evaluate, determine, and recommend training needs.
• Coordinate with our Compliance Training online training portal to develop and administer training on all required compliance courses
• Track all compliance training requirements and notify managers and employees regarding program deadlines and/or changes, as needed
• Maintain Medallion Signature Guarantee records and assignments, and ensure that all training regarding the program is completed annually as well as any unassigned MSG stamps.
• Conduct testing of bank systems including but not limited to Teller System, new Account systems, loan systems, etc. prior to updates and/or implementation
• Maintains knowledge of the latest trends in training and development and makes recommendations, as needed
• Assist the Audit Department during branch audits and investigations, as needed.
• Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations.
• Regular, predictable attendance is an essential requirement of this position
• Other duties and projects as assigned

EDUCATION and/or EXPERIENCE:

• High School diploma or General Education degree (GED), (College degree in business preferred)
• Minimum of five (5) years of prior training experience (banking experience preferred)
• Knowledge of retail banking software systems preferred
• Excellent verbal and written communication skills.
• Strong presentation skills.
• Adept with a variety of multimedia training platforms and methods.
• Ability to evaluate and research training options and alternatives.
• Ability to design and implement effective training and development.
• Extremely proficient with Microsoft Office Suite and related program software.

E-Verify is used to confirm the identity and employment eligibility of all newly hired employees.

Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran