Training Specialist

SUMMARY: The Training Specialist will organize, facilitate, create, develop, implement, and conduct training and development programs for all associates.

ESSENTIAL DUTIES and RESPONSIBILITIES include, but are not limited to the following:

• Develop new & maintain existing bank-wide training program materials for all courses and programs as well as conduct targeted re-training of current branch staff when necessary
• Conduct in-person and virtual training for all associates including but not limited to new Tellers, Universal Bankers, and Personal Bankers based on current policies, procedures, and regulations
• Presents training and development programs using various forms and formats including group discussions, lectures, simulations, and videos.
• Maintain, schedule, and update training program for all associates, as needed
• Ensure that all associates are properly trained prior to leaving their training program through a series of thorough testing
• Organize, develop, and conduct training for bank initiatives outside of routine, regularly scheduled classes as assigned.
• Assesses training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives.
• Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
• Work closely with the Training & Development Manager to evaluate, determine, and recommend training needs.
• Coordinate with our Compliance Training online training portal to develop and administer training on all required compliance courses
• Track all compliance training requirements and notify managers and employees regarding program deadlines and/or changes, as needed
• Maintain Medallion Signature Guarantee records and assignments, and ensure that all training regarding the program is completed annually as well as any unassigned MSG stamps.
• Conduct testing of bank systems including but not limited to Teller System, new Account systems, loan systems, etc. prior to updates and/or implementation
• Maintains knowledge of the latest trends in training and development and makes recommendations, as needed
• Assist the Audit Department during branch audits and investigations, as needed.
• Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations.
• Regular, predictable attendance is an essential requirement of this position
• Other duties and projects as assigned

EDUCATION and/or EXPERIENCE:

• High School diploma or General Education degree (GED), (College degree in business preferred)
• Minimum of five (5) years of prior training experience (banking experience preferred)
• Knowledge of retail banking software systems preferred
• Excellent verbal and written communication skills.
• Strong presentation skills.
• Adept with a variety of multimedia training platforms and methods.
• Ability to evaluate and research training options and alternatives.
• Ability to design and implement effective training and development.
• Extremely proficient with Microsoft Office Suite and related program software.

E-Verify is used to confirm the identity and employment eligibility of all newly hired employees.

Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran

Education

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.