Field Route Account Delivery & Sales Associate

Fuel workplaces with great coffee and even better service. Join Farmer Brothers to deliver, sell, and support coffee and tea programs that keep customers stocked and smiling. In this field role, you’ll provide route relief, own your daily schedule, and ensure beverage stations meet exacting standards—every stop, every day.

Our culture and your impact

We win by doing the basics brilliantly and treating every customer like our only one. You’ll safeguard uptime, solve issues fast, and spot growth opportunities—from closing product voids to activating seasonal promotions—so Revenue per Stop climbs and satisfaction stays high.

Core responsibilities

• Deliver, replenish, and rotate product at assigned accounts while on route.
• Keep equipment clean and functioning; complete a minimum of one CQC (Cup Quality Check) daily.
• Escalate customer concerns promptly to the Area Sales Manager (ASM) and ensure resolution.
• Service all customers on the daily schedule without exception.
• Manage invoices, inventory, and collections throughout the day.
• Increase Revenue per Stop by fixing core distribution gaps, executing seasonal/LTO promotions, applying pricing actions, and maintaining station standards.
• Report inefficiencies, dissatisfaction, or new opportunities discovered during route relief to the ASM.
• Support ASM with inventory cycle counts, warehouse duties, and customer-related initiatives.
• Learn brewing equipment basics; perform simple repairs and adjustments.
• Follow the Farmer Brothers customer call process (The Farmer Brothers Way to Sell); make sales calls when time allows.
• Assist with warehouse operations, accounts receivable collections, and customer service as needed.
  
  

When and where you’ll work

• Typical schedule: Monday–Friday, 7:00 a.m.–4:00 p.m.
• Overtime may be required based on business needs.
  
  

Driving requirements

• Valid driver’s license.
• Ability to complete a DOT physical successfully.
  
  

Qualifications

• High school diploma or equivalent.
• Route delivery experience (helpful).
• Customer service experience (preferred); prior foodservice exposure (desired).
• Clean, reliable driving record.
  
  

Strengths we value

• Mechanical aptitude with company hardware and software.
• Strong customer needs assessment; active listening and effective communication.
• Committed to business goals; sound judgment and decisive action.
• Proactive problem-solver who works independently with minimal supervision.
• Relationship builder who identifies opportunities to grow the business.
• Self-awareness and collaborative approach with customers and colleagues.
  
  

Compensation and benefits

Farmer Brothers supports pay transparency. The base salary range for this role is defined by the company and can vary by experience and qualifications.

We apply location-based salary adjustments to reflect cost-of-living differences. Team members in higher-cost locations may receive a geographic premium informed by market data and local economic factors.

If applicable, we will discuss your specific salary during the hiring process based on your work location.

• Comprehensive benefits may include health insurance, retirement plans, and paid time off.
• Our PTO policy provides total leave that meets or exceeds the requirements of the states and localities where we operate.
• For questions about compensation or location-based pay, please contact Farmer Brothers Human Resources.
  
  

Equal Opportunity Employer / Veterans / Disabled