Beverage Equipment Field Service Specialist

Join Revive™ Service & Restoration as a Beverage Equipment Field Service Specialist

At Farmer Brothers, our Revive™ Service & Restoration team installs, maintains, and restores coffee and tea brewing systems for customers who count on perfectly brewed beverages every day. Picture your morning: you review your route, load the right parts, and head out to support cafes, restaurants, and workplaces across your territory. You troubleshoot a brewer that won’t heat, swap a valve on a dispenser, and close out each call with meticulous notes so the next visit is seamless.

What your day looks like

• Travel within your assigned region to install, repair, remove, and commission commercial coffee and beverage dispensing equipment.
• Handle both scheduled and unscheduled work: preventative maintenance, emergency service calls, site surveys, and new installations.
• Rotate through after-hours on-call duty, including weekends, to support customers when it matters most.
• Manage your vehicle stock: maintain correct spare parts levels and reorder within replenishment guidelines.
• Document everything: complete call closures, record accurate details of work performed and time spent, finalize invoices, and capture customer signatures.
• Collaborate on project planning: help schedule and execute equipment rollouts and installations.
• Communicate clearly and promptly with customers and internal teams; relay customer feedback and requests to management or other departments.
• Honor service level agreements and prioritize tasks to meet expectations and timelines.
  
  

Schedule & travel

• Typical hours: Monday–Friday, 8:00 a.m. – 4:30 p.m.
• On-call required, including weekends.
• Primary driving radius: approximately 100 miles in most markets; regional travel may be needed.
  
  

What you bring

• High school diploma or equivalent.
• At least 3 years of mechanical/technical experience.
• Foodservice background preferred.
• Experience with electrical, plumbing, HVAC, or test meters preferred.
• Valid driver’s license with a clean driving record.
• Ability to travel within a 100 mile radius of the branch location.
• Skilled at troubleshooting and diagnosing equipment issues.
• Ability to lift up to 60 lbs frequently.
• Comfort handling both planned and urgent service activities, including emergency calls, PMs, surveys, and installs.
  
  

How you’ll succeed

• Strong verbal and written communication and outstanding customer service.
• Alignment with business goals; proactive at spotting issues and opportunities.
• Quick to learn and apply new techniques; self-aware and professional in customer settings.
• Active listener who communicates effectively with customers and leadership.
• Entrepreneurial mindset to identify new opportunities and help grow the business.
• Relationship builder who earns trust and cooperation.
• Sound business judgment and solid decision-making.
• Independent, self-directed work style with collaborative spirit.