Field Beverage Merchandising & Delivery Associate

Join Farmer Brothers to keep customers stocked, satisfied, and sipping great coffee and tea. As a Field Beverage Merchandising & Delivery Associate, you’ll rotate between route relief and warehouse support—owning service quality at each stop, ensuring equipment is clean and working, and elevating the beverage station experience.

• Deliver, replenish, and rotate products at scheduled accounts; ensure every customer on the daily plan is serviced.
• Perform one daily CQC (Cup Quality Check); clean and verify equipment performance.
• Increase Revenue per Stop by closing distribution gaps, executing seasonal/LTO promotions, and carrying out pricing actions; merchandise to standard.
• Escalate issues quickly to the ASM (Area Sales Manager) and follow through to resolution.
• Manage route paperwork daily, including invoices, inventory counts, and collections.
• Support the ASM with cycle counts, warehouse duties, and customer initiatives when not on route.
• Learn the brewing equipment basics to handle minor repairs and adjustments.
• Consistently use the Farmer Brothers customer call process (The Farmer Brothers Way to Sell); make opportunistic sales calls when time allows.

Typical Work Schedule: Monday - Friday, 7:00 am - 3:30 pm, Overtime When Needed

• Valid Drivers License required
• Must be able to complete a successful DOT physical

• High School Diploma or equivalent.
• Route delivery and foodservice experience are a plus; strong customer service preferred.
• Clean driving record.

• Mechanical aptitude and comfort with company hardware/software.
• Customer needs assessment, active listening, and clear communication.
• Business judgment, proactive mindset, and decisive problem-solving.
• Ability to build rapport and collaborate with customers and colleagues.
• Independent work style with minimal supervision; understands personal impact.

• Driver's License
• Retail Sales and Customer Service
• Warehouse Experience
• Territory Sales
• B2B and B2C
• Outside and Inside Sales

At Farmer Brothers, we are committed to pay transparency and ensuring fair and competitive compensation for all employees. The base salary range for this role is defined above and may vary depending on experience and qualifications.

To account for cost-of-living differences, we apply location-based salary adjustments. Employees working in higher-cost cities may receive a geographical pay premium, which is determined based on market data and local economic factors.

If applicable, your specific salary will be discussed during the hiring process based on your work location.

• In addition to base salary, we offer a comprehensive benefits package, which may include benefits such as health insurance, retirement plans, paid time off.
• The total leave provided in the Company’s Paid Time Off (“PTO”) policy is in at least an amount of hours and pay sufficient to satisfy the requirements of state or local laws in the locations where the Company operates.
• For questions regarding our compensation structure, including location-based pay adjustments, please reach out to Farmer Brothers Human Resources for details.