Coffee & Beverage Systems Field Service Specialist

Farmer Brothers’ Revive™ Service & Restoration team keeps cafes, restaurants, and workplaces brewing. As a Coffee & Beverage Systems Field Service Specialist, you’ll own field installation, maintenance, and repair of commercial coffee brewers and beverage dispensing equipment for a defined customer territory. You’ll manage parts, close out service tickets with precise documentation, and communicate clearly with customers and teammates.

• Start with your route plan and parts check, then head to customer sites within your territory.
• Install, commission, repair, and remove commercial coffee and beverage dispensing equipment.
• Handle scheduled preventive maintenance—and jump on unscheduled needs such as emergency service calls, surveys, and installs.
• Capture detailed, accurate work notes; complete call closures; finalize invoices; and secure required customer signatures.
• Replenish van stock and maintain spare parts within company guidelines.
• Share customer feedback and requests with management and cross-functional teams.
• Follow service level agreements and prioritize tasks to meet commitments.
• Support planning, scheduling, and execution for new equipment rollouts.
• Communicate promptly and clearly with customers and internal partners.

• Typical schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.
• On-call rotation required, including after-hours and weekends.
• Territory driving within approximately a 100-mile radius in most markets, with occasional regional travel as needed.

• High school diploma or equivalent (required).
• 3 years of mechanical/technical experience (required).
• Foodservice background (preferred).
• Experience with electrical, plumbing, HVAC, and use of test meters/multimeters (preferred).
• Valid driver’s license with a clean driving record; comfortable traveling within a 100 mile radius.
• Proven troubleshooting and diagnostic skills; able to lift up to 60 lbs frequently.
• Ability to balance scheduled and unscheduled work, including emergency calls, PMs, surveys, and installations.

• Clear written and verbal communication; strong customer service presence.
• Alignment with business goals; sound judgment and timely decision-making.
• Proactive at spotting issues, opportunities, and ways to grow the business.
• Applies new knowledge on the job; self-aware and collaborative.
• Active listener who builds rapport and trust with customers.
• Self-directed and reliable in the field; effective partner across teams.