What are the responsibilities and job description for the Account Management position at FARM?
The Account Manager is responsible for managing client relationships and supporting the development and execution of marketing programs that drive business results. Serving as a primary day-to-day contact for assigned accounts, this role ensures work is strategically aligned, on brand, and reflective of client objectives.
The Account Manager develops a strong understanding of each client’s business, industry, and goals, contributing to strategic planning while partnering with internal teams to bring programs to life. This role maintains overall account health, supports profitable growth, and proactively identifies opportunities to strengthen and grow client partnerships.
Key Responsibilities
- Serve as the primary day-to-day contact for assigned clients, building strong, professional relationships based on trust and responsiveness.
- Develop and maintain a strong understanding of clients’ businesses, objectives, key performance indicators, industries, and competitive landscape.
- Contribute to the development of strategic marketing plans and integrated campaigns aligned with client goals.
- Partner with internal teams (strategy, creative, media, production, etc.) to ensure deliverables are aligned with approved strategy and client expectations.
- Prepare and present client-facing materials including briefs, proposals, estimates, timelines, and performance updates.
- Review creative concepts, copy, and production materials to ensure accuracy, brand alignment, and strategic consistency before client delivery.
- Support scope development, estimating, and budget management to ensure work remains aligned with approved parameters.
- Monitor overall account health, proactively addressing concerns and elevating potential risks to senior leadership when appropriate.
- Identify opportunities for incremental growth within existing accounts and contribute to recommendations that expand client partnerships.
Qualifications
- 2–3 years of experience in an agency account service role, client service position, or marketing department.
- General advertising, marketing, or direct marketing experience.
- Exposure to strategic marketing planning and integrated campaign execution.
- Strong written and verbal communication skills, with the ability to clearly articulate ideas and present information to clients and internal teams.
- Excellent organizational skills and attention to detail in a deadline-driven environment.
- Ability to manage multiple projects and priorities while maintaining accuracy and responsiveness.
- Demonstrated problem-solving skills and a proactive, solutions-oriented mindset.
- Strong interpersonal skills with the ability to build relationships across cross-functional teams.
- Working knowledge of Microsoft Office programs, particularly Word, Excel, and PowerPoint.
EEO
Does not discriminate on the basis of race, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
At FARM, we believe creativity should work as hard as the brands we build. We focus on ideas that drive growth, solve real business problems, and deliver measurable results. Strategy, creativity, and execution are tightly connected here, and accountability matters at every step.
You’ll work alongside smart, motivated people who care deeply about the quality of the work and the outcomes it delivers. We value clear thinking, strong partnerships, and a collaborative approach to solving challenges.