What are the responsibilities and job description for the Customer Service Representative II position at Farm Family?
Company
Farm FamilyFarm Family specializes in farm and ranch protection with a wide range of products including flexible farm packages, business owner policies, commercial package, workers compensation, commercial auto and select personal auto coverage. Farm Family is a leader in serving the Northeast and Mid-Atlantic markets and is pursuing growth across the U.S. The Farm Family entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.
Job Description
The Customer Service Representative II will maintain the knowledge, responsibility and duties of the Customer Service Representative I, as depicted in the Customer Service Representative job description.
This is an In Office five (5) days per week position
ESSENTIAL FUNCTIONS :
Serves as a mentor for less experienced CSRs in the department.
Takes on additional training duties based on their area of expertise, including but not limited to training on the imaging, indexing and prepping of claim documents, as needed.
Distributes and monitors the workload to available CSRs.
Handles the transferring of claims information to appropriate policies as requested from the claims department and researches no claim mail to find what actions should be taken and the process to handle.
Researches claims on unverified policies to resolution.
Handles outbound phone calls, dictating letters and following up with the sender as necessary.
This position pays $22.50 per hour.
QUALIFICATIONS:
High School diploma or a GED.
Minimum of 2 years customer service experience.
PLEASE NOTE:
Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.
If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.
Notice to Recruitment Agencies:
Resumes submitted for this or any other position without prior authorization from Human Resources will be considered unsolicited. BWS and / or its affiliates will not be responsible for any fees associated with unsolicited submissions.
We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.
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Benefits and Compensation
We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.
Salary : $23