What are the responsibilities and job description for the Customer Experience Specialist - Temp position at Farm Credit Services of America?
AgCountry Farm Credit Services (AgCountry), Farm Credit Services of America (FCSAmerica) and Frontier Farm Credit are financial cooperatives that operate under shared management across eight states. While each association is owned by its local farmers and ranchers, they collaborate by pooling resources, expertise, and talent to provide affordable credit, crop insurance, and financial services.
Our associations are united by a common mission and commitment to serving rural America and supporting each other, which drives the success of the farmers, ranchers, and agribusiness we serve. We take pride in being a great place to work, and this enthusiasm is reflected in the relationships our team members foster with one another and with our customers.
***The ideal candidate will work roughly 15-20 hours per week. Flexibility with schedule between the hours of 8-4:30pm, Monday through Friday.***
- Data Entry: Key in prequalification applications and maintaining accurate records. Create and update customer records, prequalification applications, and leads and opportunities.
- Scan/Index: Scan documents, index them into our system, and ensure proper filing for easy retrieval.
- Document Preparation: Review documents to ensure complete application documentation is received.
- Office Coverage Support: Provide office coverage and support as needed.
- Assist with reporting and special projects.
- High school diploma or equivalent.
- Previous mortgage or banking industry experience preferred.
- Strong organizational skills and attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to handle multiple tasks and prioritize effectively.
- Proficient in basic computer applications and office equipment.
About Us:
AgCountry has 43 offices, is based in Fargo, North Dakota and serves portions of North Dakota, Minnesota, and Wisconsin. FCSAmerica is based in Omaha, NE and has 42 local offices serving rural communities and agriculture in Iowa, Nebraska, South Dakota, and Wyoming. Frontier Farm Credit has six offices serving eastern Kansas. Together, we support nearly 82,000 producers and agribusinesses, meeting the needs of today's agricultural industry with our combined 2600 employees providing lending, risk management, technology, commodity marketing, and customer and employee education.
AgCountry Farm Credit Services, ACA, Farm Credit Services of America, ACA, and Frontier Farm Credit, ACA are Equal Employment Opportunity employers, and they comply with all applicable federal, state, and local fair employment practices laws.