What are the responsibilities and job description for the Business Services Coordinator position at Farm Credit Services of America?
AgCountry Farm Credit Services (AgCountry), Farm Credit Services of America (FCSAmerica) and Frontier Farm Credit are financial cooperatives that operate under shared management across eight states. While each association is owned by its local farmers and ranchers, they collaborate by pooling resources, expertise, and talent to provide affordable credit, crop insurance, and financial services.
Our associations are united by a common mission and commitment to serving rural America and supporting each other, which drives the success of the farmers, ranchers, and agribusiness we serve. We take pride in being a great place to work, and this enthusiasm is reflected in the relationships our team members foster with one another and with our customers.
Job Summary
We are seeking a Business Services Coordinator who will provide exceptional levels of service and support to Tax and Farm Accounting. Engage with customers, prospects, teammates and visitors through phone, in-person, and digital channels. Responsible for obtaining and processing customer documentation, setting up and managing customer meetings, and responding to customer inquiries. Serve as a back-up to Customer Experience Specialist for front desk coverage, answering phones, and other general office responsibilities.
Essential Duties & Responsibilities
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Tax and Farm Accounting Activities
- Schedule customer meetings, prepare files for appointments, record statistics and maintain complete and up-to-date historical customer files. Maintain tax files according to procedure, including current tax files and transfer files for tax accounts. May enter customer data into the tax planner or tax software, including depreciation and asset sales. Prepares and reviews all returned information. May key simple tax returns. Submits E-File tax returns and tracks status of e-filed returns. Enter or direct the keying and printing of forms and reports for the tax department. Copy, assemble, and distribute forms and reports to customers and files. Maintain customer depreciation schedules. May assist with quarterly and annual reporting.
- Key and print branch and regional farm accounting statements and reports. Distribute reports to customers after review. Scan data and maintain accounting files. Prepare and distribute balance sheet letters and related correspondence to customers. Assist with and reviews information returns. May key information for farm accounting, as well as assist with quarterly and annual reporting.
- May work on monthly customer payroll calculations, deposits, and inputs.
- Follow department and association established processes.
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Projects and Initiatives
- Volunteer for and collaborate with the team on special projects and initiatives.
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Office Operations
- Serve as a back-up to Customer Experience Specialists for front desk coverage, answering phones, and other general office responsibilities.
- Participate in planning and running office activities and customer events.
Travel Time
- Travel during the day - 5%
- Travel overnight - 5%
Education Requirements
- Associate's degree or equivalent work experience in Accounting, Finance or related business field.
Years of Experience
- 0 - 2 years of experience in Accounting or other related experience.
About Us:
AgCountry has 45 offices, is based in Fargo, North Dakota and serves portions of North Dakota, Minnesota, and Wisconsin, FCSAmerica is based in Omaha, NE and has 42 local offices serving rural communities and agriculture in Iowa, Nebraska, South Dakota, and Wyoming. Frontier Farm Credit has six offices serving eastern Kansas. Together, we support nearly 82,000 producers and agribusinesses, meeting the needs of today’s agricultural industry with our combined 2600 employees providing lending, risk management, technology, commodity marketing, and customer and employee education.
AgCountry Farm Credit Services, ACA, Farm Credit Services of America, ACA, and Frontier Farm Credit, ACA are Equal Employment Opportunity employers, and they comply with all applicable federal, state, and local fair employment practices laws.