Tenant Services Coordinator

This position is in Fargo, ND and is open until filled.

Title: Tenant Services Coordinator

Position Summary: The Tenant Services Coordinator will provide direct support to the affordable property management team. They will help residents by connecting them with resources, and fostering a safe, stable and positive living environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Provide information and referrals to social services, including employment programs, childcare, healthcare, food assistance and transportation.

· Develop ongoing relationships with tenants and help them to successfully remain housed.

· Maintain regular communication with tenants and case managers to monitor progress and follow up on service needs.

· Assists management in identifying tenants who need assistance.

· Evaluate tenants needs and address concerns as needed.

· Be aware of and maintain community relations to assist in referring tenants and maintaining a comprehensive list of community resources available.

· Plan and facilitate community events to strengthen resident engagement and social cohesion, to improve resident quality of life.

· Collaborate with other Fargo Housing service coordinators and serve as an effective team member and improve outcomes for tenant needs.

· Link tenant to supportive services to assist in achieving housing self-sufficiency.

· Please note this job description is not designed to cover or contain a comprehensive listing of the activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may be changed by management to fit the mission of the Housing Authority.

KNOWLEDGE, SKILLS, AND ABILITIES

• Proficiency with Microsoft Office, Yardi experience is a plus.
• Strong interpersonal and communication skills, ability to work compassionately with diverse populations.
• Interviewing and maintaining effective working relations with and fostering a supportive environment for participants.
• Analyzing situations and adopting effective courses of action when applying existing Housing Authority rules, regulations and policies.
• Conflict resolution and crisis-intervention abilities.
• Ability to establish positive working relationships with co-workers, supervisors, clients, officials, other agencies, and the public.
• Must exercise good judgement in maintaining the confidentiality and integrity of sensitive information.

Minimum Qualifications:

· Bachelor’s degree in human services, and two years of experience, Social Work or a closely related field: OR

· Associate’s degree in a related field and three years of full-time experience in human services, case management, housing, or community relations: OR

· Five years of relevant full-time experience as described above.

· Have a valid driver's license.

· Must pass criminal background check and drug test.

Work Environment:

· This position works within an office environment.

· The employee frequently is required to stand, walk, and use hands to type, handle or feel and reach with hands and arms.

· This employee is required to occasionally lift 10-30 pounds.

· This is a full-time non-exempt position.

· Regular hours of work and days are Monday through Friday 8:00 AM to 4:30 PM. However, this position can occasionally have evening and weekend work a few times per year.

· Travel required between affordable properties in Fargo.

· Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Fargo Housing Authority is focused on building a workforce that is diverse and inclusive. We are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Ability to Commute:

• Fargo, ND 58102 (Required)

Ability to Relocate:

• Fargo, ND 58102: Relocate before starting work (Required)

Work Location: In person

Salary : $22